Client Listening & Insights – Assurance Focus, Manager

Jobtailor

Sydney

On-site

AUD 90,000 - 120,000

Full time

12 days ago

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Job summary

Jobtailor in Sydney, Australia seeks a proactive client listening and Assurance experience coordinator to drive client advocacy and continuous improvement. You will synthesize insights from surveys, coordinate discussions, and enable stakeholders across Assurance, Clients & Markets and support teams.

The role emphasizes strong reporting, Salesforce/Power BI fluency, and confidential handling of feedback. Parental leave coverage is a key term; visa sponsorship is not provided.

Qualifications

Proven ability to drive behavioural and firmwide change.
Proactive, curious, “can-do” approach.
Strong reporting, analytics, and critical insight synthesis capabilities.
Digital fluency across Salesforce, Power BI, AI tools, and insight platforms.
Confident client service across phone and face-to-face channels.
Clear communication and ability to influence stakeholders at all levels.
Trusted judgment when handling confidential and sensitive feedback.
Experience supporting Assurance or professional services client programs (desirable).
Exposure to training, enablement, or strategic project delivery (desirable).
Must be available for a 10-month parental leave cover.
No work visa sponsorship available.

Responsibilities

Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement.
Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement.
Coordinate client conversations, surveys, and proposal debriefs.
Capture quality notes and actionable insights.
Track performance, synthesise themes, and report meaningful insights to leadership.
Partner across Assurance, Clients & Markets, and support teams to deliver broader firm priorities.
Act as the first point of contact for queries, reporting requests, and feedback guidance.

Job description

• Execute the Assurance Client Listening strategy, including the C1 Premier approach and stakeholder enablement
• Embed client experience frameworks to drive advocacy, satisfaction, and continuous improvement
• Coordinate client conversations, surveys, and proposal debriefs
• Capture quality notes and actionable insights
• Track performance, synthesise themes, and report meaningful insights to leadership
• Partner across Assurance, Clients & Markets, and support teams to deliver broader firm priorities
• Act as the first point of contact for queries, reporting requests, and feedback guidance

Requirements

Proven ability to drive behavioural and firmwide change
Proactive, curious, “can-do” approach
Strong reporting, analytics, and critical insight synthesis capabilities
Digital fluency across Salesforce, Power BI, AI tools, and insight platforms
Confident client service across phone and face-to-face channels
Clear communication and ability to influence stakeholders at all levels
Trusted judgment when handling confidential and sensitive feedback
Experience supporting Assurance or professional services client programs (desirable)
Exposure to training, enablement, or strategic project delivery (desirable)
Must be available for a 10-month parental leave cover
No work visa sponsorship available

Core Competencies

Demonstrates expertise in client experience frameworks and stakeholder engagement, with a strong focus on reporting, analytics, and synthesizing insights to drive advocacy and satisfaction. Proficient in digital tools such as Salesforce and Power BI to enhance client service and support strategic project delivery.

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