Client Liaison

Anglicare Southern Queensland; Townsville City; Hybrid; AUD 58,000 - 76,000; Full time

Benefits offered by this job

Novated lease

Salary packaging

Corporate health insurance discounts

Employee Assistance Program

Wellbeing app

Annual recognition programs

Job summary

Anglicare Southern Queensland in Townsville seeks a Client Liaison to build trusting relationships with clients and coordinate home care and disability services. You will undertake inductions, assess needs, and support goal achievement for consumer-directed care.

The role spans full-time, part-time and casual arrangements with a strong emphasis on collaborative care, budget awareness and compassionate communication.

Qualifications

• Proven ability to manage client relationships and advocate for clients.
• Experience with life-journey planning, goal setting and service review.
• Knowledge of budget monitoring within set parameters.

Responsibilities

• Provide first point of significant client contact to build trust and confidence.
• Conduct home visits to assess needs and preferences and support goals.
• Implement and monitor client agreements to align with program guidelines.
• Build collaborative relationships with clients, carers and advocates.
• Serve as primary contact for service delivery matters.
• Maintain a client-centred approach in all engagements.

Skills

Client relationship management

Case management

Verbal and written communication

Microsoft Office

Education

AQF Level 4 ageing/disability

Nationally recognised case management competency

Tools

Microsoft Office Suite

Consumer database

Job description

At Anglicare SQ, we believe everyone has a story. With a 150-yearheritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled team deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations. When you join our team you will see how our values of Hope, Love, Care and Humility drive our practice and decision making daily.

The pay-rate for the role will range from $42.15-$55.29/hr depending on your experience.

About the role:

We are seeking full-time/part-time/casual passionate and skilled Client Liaisons to join our Townsville service and make a meaningful impact in the lives of our clients. The overall purpose of the Client Liaison is to engage in client relationship management and packaged care case management with clients, their carer/s, family and advocates for home care and disability services.

• Provide the first point of significant contact for the client with the intent of building client trust and confidence in Anglicare to facilitate Consumer Directed Care.
• Undertake home visit to deliver a consumer induction; gather information to identify and understand the client’s needs and preferences, establish or meet goals and aspirations, and assess/monitor the client’s capacity and interest in the control of their package.
• Implement the client’s Agreement to ensure it remains relevant and current and is in line with
• Anglicare requirements for home and/or disability package guidelines.
• Build collaborative relationships with clients, family, carers and significant others.
• Act as the client’s primary contact for all matters relating to delivery of services.
• Maintain a client-centred approach in all engagements with clients.

About you:

• Possess clarity in attitudes based on respectful relationships which reflect a commitment to instilling hope and sustaining capabilities of the client through solution focused practice.
• Demonstrated proficiency in Client Relationship Management (the ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others)
• Demonstrated case management skills (assessment, support planning, review, advocacy)
• Experience with a community services, or similar organisation and ability to demonstrate a sound understanding of the needs and experiences of people who receive community care services and of the community care system.
• Ability to communicate verbally and in writing to a range of stakeholders in a clear and structured way.
• Ability to apply knowledge of organisation processes and resources to assist clients.
• Experience in or ability to acquire skills in monitoring and/or analysis of expenditure to budget and working within set budget parameters.
• Demonstrated negotiation and conflict resolution skills including the ability to negotiate between individuals, communities and organisations.
• Knowledge and experience in the Microsoft Office suite and exposure and/or ability to acquire skills in a consumer database.

Role: Requirements:

• Valid Aged Care Worker Screening Check:
  • Current National Police Check OR
  • Current NDIS Worker Screening Clearance.
  • NB: NDIS Worker Screening Clearance is mandatory for Services/Facilities delivering services to NDIS clients.
  • Statutory Declaration if you have been a citizen or permanent resident of a country other than Australia after turning 16.
• Current Drivers Licence and own reliable vehicle
• Dependent on Service based staffing models, this role is required to possess:
  • Minimum AQF Level 4 qualification in ageing support, disability or equivalent and;
  • Attainment of nationally recognised competency in case management or equivalent or willingness to attain

Voted Reader’s Digest Most Trusted Brand in Aged Care seven consecutive years in a row.

Know your role is making a real difference supporting Queenslanders in need.

Value-driven organisation rooted in Love, Care, Hope & Humility.

Flexible Working Environment and work from home possibilities.

Not for Profit Salary Packaging (Reduce your taxable income by up to $18,550).

Novated Lease – pay for your car and running costs with pre-tax dollars!

Corporate Health Insurance Discounts with Bupa and Medibank.

Benefits App – Discounts and cash back at retailers (Woollies, Big W, Myer & more!).

Referral App – $1 for each time you share a job and up to $300 for a successful referral.

Wellbeing App – Mental, Physical and Financial wellbeing support.

A culture of recognition with our Annual People Awards.

24/7 Employee Assistance Program & Pastoral Care Support.

Anglicare believes in building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental ill health. Please advise us if you require any additional support in the recruitment process.

About the Team

Anglicare is committed to building a highly skilled workforce, assisted by a dedicated management team. We support our staff with learning and development initiatives, an employee benefits program, and progressive human resources management strategies, and are recognised as a leading employer in the non-profit sector. You will also enjoy:

• Developing skills within the growing sector of Aged Care
• Career progression and development in the form of internal and external training
• The option to increase your take-home pay with salary packaging
• Working with a friendly, supportive and innovative team
• Discounts at major retail outlets