Client Liaison

Ozcare; Bundaberg; On-site; AUD 54,000 - 58,000; Part time

Benefits offered by this job

Hourly rate

Annual leave

Leave loading

Salary packaging

Novated leases

Meal card

Uniform allowance

EAP

Learning & development

Community impact

Job summary

Ozcare in Bundaberg is seeking a compassionate Client Liaison Officer for the Bundaberg Aged Care at Home team in a permanent part-time capacity.

As the primary contact for clients and families, you will coordinate intake, assessments, care planning and service coordination, helping clients stay independent at home.

The role emphasizes outstanding customer service, strong communication and data accuracy to support high-quality home care.

Qualifications

• Experience in customer service, administration, community services or aged care.
• Strong interpersonal, verbal and written communication skills.
• Ability to build rapport and establish trust with a diverse range of clients.
• Excellent organisational and time management skills.
• Strong computer literacy and data entry skills.
• Ability to work both independently and collaboratively within a team.
• Sound problem-solving skills and a proactive approach.
• Understanding of community-based care services and referral pathways highly regarded.

Responsibilities

• Conduct client intake conversations, telephone assessments and service enquiries.
• Assist with care planning, reviews and ongoing evaluation of client needs.
• Coordinate and schedule services to support continuity of care.
• Act as the primary contact for client, family and representative enquiries.
• Build and maintain strong relationships with clients, families and internal stakeholders.
• Monitor service delivery and identify changing client needs or risks.
• Maintain accurate records, documentation and system updates.
• Support onboarding processes for new clients.
• Contribute to quality improvement initiatives and service excellence.
• Ensure compliance with organisational policies, aged care standards and program requirements.

Skills

Customer service

Administration

Community services

Aged care

Interpersonal communication

Verbal communication

Written communication

Organisational skills

Data entry

Computer literacy

Teamwork

Problem solving

Referral pathways

Job description

At Ozcare, we're committed to helping older Australians live independently and confidently in their own homes. We are currently seeking a compassionate and customer-focusedClient Liaison Officerto join ourBundaberg Aged Care at Home team in a permanent part-time capacity.

As the primary point of contact for many of our clients and their families, you will play a vital role in ensuring older Australians receive the services, support and care they need to continue living well at home.

About the Role

Reporting to the Care Partnering Lead, you will be responsible for coordinating client care and providing exceptional service throughout the client journey. You will support new and existing clients through intake, assessment, care planning, service coordination and ongoing reviews, helping to deliver a seamless and positive care experience.

Key Responsibilities

• Conduct client intake conversations, telephone assessments and service enquiries
• Assist with care planning, reviews and ongoing evaluation of client needs
• Coordinate and schedule services to support continuity of care
• Act as the primary contact for client, family and representative enquiries
• Build and maintain strong relationships with clients, families and internal stakeholders
• Monitor service delivery and identify changing client needs or risks
• Maintain accurate records, documentation and system updates
• Support onboarding processes for new clients
• Contribute to quality improvement initiatives and service excellence
• Ensure compliance with organisational policies, aged care standards and program requirements

About You

You are a caring and organised professional who enjoys building relationships and making a positive difference in people's lives. You thrive in a fast-paced environment, demonstrate strong attention to detail and are passionate about delivering excellent customer service.

To be successful in this role, you will have:

• Experience in customer service, administration, community services or aged care
• Strong interpersonal, verbal and written communication skills
• The ability to build rapport and establish trust with a diverse range of clients
• Excellent organisational and time management skills
• Strong computer literacy and data entry skills
• The ability to work both independently and collaboratively within a team
• Sound problem-solving skills and a proactive approach
• An understanding of community-based care services and referral pathways will be highly regarded

What We Offer

When you join Ozcare, you'll become part of an organisation that truly values its people and the important work they do every day.

Benefits include:

• $39.21 - $42.43 per hour (dependent on experience)
• 5 weeks annual leave plus 14% leave loading
• Optional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment Card
• Uniform and laundry allowance
• Employee Assistance Program
• Ongoing learning, development and support
• The opportunity to make a meaningful impact in your local community

Requirements

• Current National Police Check (with validity in the past three years)
• Strong computer and mobile device skills
• Vaccination against Influenza and COVID-19 is strongly recommended
• Candidates with prior experience in a similar or identical role are highly desirable

Why Ozcare?

At Ozcare, our people are at the heart of everything we do. We are proud to support older Australians to live independently, safely and with dignity in their own homes. If you're passionate about delivering outstanding client care and want to work for an organisation that values compassion, respect, integrity and empathy, we'd love to hear from you.

Welcoming All

Ozcare is committed to creating a diverse, inclusive and supportive workplace. We welcome applications from people of all backgrounds, cultures, identities and experiences. We strongly encourage First Nations peoples to apply.