Scheduler - Aged Care at Home

Ozcare; Emerald; On-site; AUD 60,000 - 63,000; Full time

Benefits offered by this job

5 weeks annual leave

Annual leave loading

Employee Assistance Program

Superannuation paid on top of hourly

Job summary

Ozcare is offering a permanent full-time Scheduler role at our Emerald Aged Care at Home branch. You will coordinate service delivery, schedule care, rostering, and act as a liaison with clients, carers and branch management to ensure timely, high-quality care.

Key duties include rostering staff, maintaining accurate data for funding and reporting, handling enquiries, and contributing to improvements while upholding confidentiality and privacy across all client and staff records.

Qualifications

• Experience in scheduling, rostering, administration or community care services
• Strong organisational skills and the ability to manage competing priorities
• Excellent communication and interpersonal skills

Responsibilities

• Scheduling the provision of care services to clients
• Coordinating employee rosters and allocating staff to meet client needs
• Communicating service and roster changes to clients, carers and employees
• Ensuring timely implementation of new client services
• Entering and maintaining accurate data to meet funding and reporting requirements
• Assisting with payroll and timekeeping processes
• Managing client service enquiries and responding to telephone calls promptly and professionally
• Contributing to workplace quality improvement initiatives
• Maintaining confidentiality of client, employee and organisational information

Skills

Scheduling

Rostering

Administration

Customer service

Excel

Data entry

Communication

Teamwork

Tools

AlayaCare

Excel

Word

Database systems

Job description

Ozcare has a permanent full-time opportunity for a Scheduler based at our Emerald Aged Care at Home Branch.

Your Role

As a Scheduler, you will play a critical role in ensuring our clients receive the right care, at the right time, from the right people. You'll work closely with clients, carers, employees and branch management to coordinate service delivery and maintain efficient operations across our Community Care services.

Your tasks will include:

• Scheduling the provision of care services to clients


• Coordinating employee rosters and allocating staff to meet client needs


• Communicating service and roster changes to clients, carers and employees


• Ensuring timely implementation of new client services


• Entering and maintaining accurate data to meet funding and reporting requirements


• Assisting with payroll and timekeeping processes


• Managing client service enquiries and responding to telephone calls promptly and professionally


• Contributing to workplace quality improvement initiatives


• Maintaining confidentiality of client, employee and organisational information

Your Attributes

We are looking for a person who has what it takes to make a difference in our clients' lives.

You will have:

• Experience in scheduling, rostering, administration or community care services


• Strong organisational skills and the ability to manage competing priorities


• Excellent communication and interpersonal skills
  
• A commitment to providing outstanding customer service


• The ability to work collaboratively within a team environment


• High attention to detail and accuracy when working with data and schedules


• Strong computer skills, including Microsoft Excel, Word and database systems


• The ability to work effectively under pressure and meet deadlines


• Knowledge of community care services or the aged care sector (highly desirable)


• Knowledge of AlayaCare (highly desirable)

How You Will Benefit

You will become part of the Ozcare family and, in addition to the training and support that you would expect, you will also receive:

• 5 weeks annual leave as a standard


• Annual leave loading


• Optional salary packaging, meal entertainment and novated leases


• Employee Assistance Program


• A supportive and values-driven workplace culture


• $43.47 - $45.51 per hour (dependent on experience) -($85,896 - $89,927 p.a. equivalent FTE.Noteonly indicates the lowest and highest ends of the hourly rate / salary range)


• Superannuation paid on top of your hourly rate


• Meaningful work with a purpose-driven organisation

What You'll Need

• Current Police Screening Certificate (valid within the past 3 years)


• Vaccination against Influenza and COVID-19 is strongly recommended


• Availability to work Monday to Friday (7:30am - 3:00pm)

We're hiring smiles. Our staff are our greatest asset, and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.

Welcoming All

We welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values, and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.