Client Intake Specialist — Disability & Super (Brisbane)

Shine Lawyers

Brisbane

On-site

AUD 55,000 - 75,000

Full time

14 days+

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Job summary

Shine Lawyers is hiring a Client Intake Officer in Brisbane CBD to support the Disability & Superannuation team. You will handle inbound communications, gather accurate information, and connect clients with the right legal specialists. A cooperative, empathetic approach is essential in this role.

The position offers a clear path for career progression within a connected team that values authentic people and real impact for clients.

Qualifications

Experience in a customer service environment is highly regarded.
Accurate typing skills with intermediate Word and Excel experience.
Detail-oriented document management and data entry.
Empathetic approach with a passion for helping people.
Ability to identify client needs and guide them to the right team.

Responsibilities

Responding to inbound calls and other communications for the Disability & Superannuation Insurance team.
Cultivating relationships and understanding client needs to connect them with the right legal team.
Answering questions, obtaining and recording accurate information, and qualifying needs for potential claims.
Corresponding with third parties to obtain client-related information.
Supporting the team with administrative tasks and optimizing internal systems.
Spotting opportunities for process improvement to deliver the best client outcomes.