Client Intake Officer

Shine Lawyers; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

Shine Lawyers is hiring a Client Intake Officer in Brisbane CBD to support the Disability & Superannuation team. You will handle inbound communications, gather accurate information, and connect clients with the right legal specialists. A cooperative, empathetic approach is essential in this role.

The position offers a clear path for career progression within a connected team that values authentic people and real impact for clients.

Qualifications

• Experience in a customer service environment is highly regarded.
• Accurate typing skills with intermediate Word and Excel experience.
• Detail-oriented document management and data entry.
• Empathetic approach with a passion for helping people.
• Ability to identify client needs and guide them to the right team.

Responsibilities

• Responding to inbound calls and other communications for the Disability & Superannuation Insurance team.
• Cultivating relationships and understanding client needs to connect them with the right legal team.
• Answering questions, obtaining and recording accurate information, and qualifying needs for potential claims.
• Corresponding with third parties to obtain client-related information.
• Supporting the team with administrative tasks and optimizing internal systems.
• Spotting opportunities for process improvement to deliver the best client outcomes.

Skills

Customer service experience

Typing speed/accuracy

Word & Excel skills

Attention to detail

Empathy and helping people

Communication with stakeholders

Job description

The Opportunity

At Shine, we champion better justice for our clients. And as a permanent, full time Client Intake Officer in our Brisbane CBD Disability and Superannuation team, that starts with you.

You’ll work closely with our legal team to make a meaningful, long-lasting impact for our clients. Want a job that provides real career progression to kick start or further advance your legal career? You'll be part of a truly connected team of authentic people who are as passionate as you are. And you’ll be visible and valued for who you are and what you bring.

• Responding to inbound calls and other communications to the Disability & Superannuation Insurance team.
• Cultivating strong relationships and trust through empathy and understanding, interpreting client needs and connecting them with the right legal team members.
• Answering questions, obtaining and recording accurate information, and identifying and qualifying needs for potential claims.
• Corresponding with third parties when required to obtain client related information.
• Supporting the Disability & Superannuation team with administrative tasks and optimising the use of internal systems to process information.
• Applying your keen eye to spot opportunities for improvement so that we can stay ahead of the pack and deliver the best outcomes for clients.

What you’ll bring

• Previous experience within a customer service environment will be highly regarded.
• Accurate typing skills with intermediate Word & Excel skills.
• Keen eye for detail in your document management and collation skills.
• You’ll be naturally empathetic and have a resolute passion for helping people.
• You’ll recognise and value the importance of your role in being the gateway to support our clients.

Shine Lawyers: A place for you. It means more here.

At Shine, purpose really matters.

• It’s our clients, who summon the courage to stand up to injustice.
• It’s the communities we are part of and support every day.
• It’s our team, who champion what’s right and make this place what it is.

We’re an ASX-listed organisation, and we've been standing up for the rights of everyday Australians for more than 50 years. We’ve achieved a lot but you’ll find no airs and graces here. We’re humble yet relentless. We don’t pretend to be anything other than ourselves.

And together, we’ve created a place for you to thrive.

Here are some of the things we hope you’ll love about working with us:

• Connect and be you: Get the benefits you need, and work with truly authentic people. And you can enjoy the security of a large, well-established firm that treats you as a person, not a number.
• Challenge and be challenged: We’re not here for “easy”. We want you to take your place at Shine and make a real impact. Question and challenge - that’s how we grow.
• Achieve and grow: Start your Shine journey with our in-house learning programs, where you’ll find immediate connection and be set up for success. You will be provided real opportunities to step up and grow - within your role and beyond.

Visit https://www.shine.com.au/careers/life-shine to find out more and read the stories of our incredible people.

As part of The Circle Back Initiative, we want you to feel supported through our recruitment process, which means that you will hear back from our friendly team – no matter the outcome.

We are committed to making Shine Lawyers a place for you by encouraging and supporting our people to bring their authentic selves to the workplace, and as a result, we know you’ll put your best self forward while righting wrong for our clients. We’re passionate about maintaining a diverse and inclusive environment here at Shine that celebrates all of our differences with age, disability, ethnicity, gender and sexual orientation, to name a few, and we encourage applications from Aboriginal and Torres Strait Islander candidates.

You bring you.