Client Intake & Onboarding Specialist (Elder Care)

Resthaven Incorporated; Adelaide; On-site; AUD 65,000 - 80,000; Full time

Job summary

Resthaven Incorporated in Elizabeth offers a full-time permanent Customer Intake Partner role to coordinate onboarding for new clients and align services with client goals and funding needs.

The position focuses on person-centred care, delivering Resthaven’s service model and values while building collaborative relationships with care partners and stakeholders to achieve optimal client outcomes.

Qualifications

• Experience in a person-centred relationship focused role or relevant business development.
• Utilise and maintain relevant sales tools to clearly demonstrate the health of the sales pipeline.
• Excellent communication and negotiation skills including relationship-based outcome focused conversation.
• Well-developed decision making & analytical skills with proven ability to self-manage and prioritise workload.
• Ability to adhere to existing and developing process changes in line with funding/legislative change.

Responsibilities

• Facilitate and complete a successful admission and onboarding of new clients via face to face and virtual settings
• Meet Resthaven Sales KPIs
• Establish an individual client budget that ensures clients are receiving effective and efficient services suited to their identified goals for support at home
• Ensure a high level of client satisfaction is achieved through the onboarding process
• Maintain in-depth and up to date knowledge of available funding and community services offerings relevant to the care needs of new clients
• Build and maintain a collaborative working relationships with the care partners, multi-disciplinary team and other stakeholders
• Promotion of Resthaven Community Services
• Provide information, advice and support to prospective clients and representatives
• Assist clients to identify and develop their personal goals and aspirations for their personalised program and determine the most effective way to support the client to choose services to achieve their goals

Skills

Person-centred care

Sales pipeline

Communication & negotiation

Decision making & analytics

Adaptability to funding changes

Job description

Resthaven Incorporated in Elizabeth offers a full-time permanent Customer Intake Partner role to coordinate onboarding for new clients and align services with client goals and funding needs.

The position focuses on person-centred care, delivering Resthaven’s service model and values while building collaborative relationships with care partners and stakeholders to achieve optimal client outcomes.