Intake & Onboarding Specialist - Hybrid Work

Australian Vietnamese Women's Association Inc.; Victoria; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

SCHADS Award

Salary packaging

Flexible work arrangement

Parental Leave

Employee Assistance Program

Wellness Leave

Flu shots

Meal & Entertainment Card

Job summary

Australian Vietnamese Women's Association Inc. seeks a dedicated Aged and Disability Service coordinator to deliver onboarding services for SaH, CHSP and NDIS clients. You will manage intake, coordinate assessments, and help establish service packages while guiding clients through the onboarding journey.

The role emphasizes clear communication, empathy, and cultural competence to support diverse clients. A Diploma in Community Services and relevant checks are essential for this position.

Qualifications

• Diploma in Community Services or equivalent qualification.
• Experience in customer service.
• Solid understanding of CHSP, SaH and NDIS programs.
• Strong communication, empathy and cultural competence.
• Current Police Check or NDIS Worker Screening Check, and full COVID-19 vaccination.
• Current First Aid/CPR certificates.
• Good English and Vietnamese communications.

Responsibilities

• Receive and respond to initial enquiries for SaH, CHSP, and NDIS services.
• Contact clients promptly to provide program information, consultation, and answers to enquiries.
• Counsel clients to obtain consent and collect necessary information, including family circumstances, medical conditions, care needs, Medicare details, and address.
• Enter accurate client information into intake records.
• Organise an Appointment of a Representative form when required.

Skills

Customer service

CHSP, SaH and NDIS programs

Communication, empathy & cultural fit

English & Vietnamese communication

Background checks

First Aid/CPR

Education

Diploma in Community Services

Job description

Australian Vietnamese Women's Association Inc. seeks a dedicated Aged and Disability Service coordinator to deliver onboarding services for SaH, CHSP and NDIS clients. You will manage intake, coordinate assessments, and help establish service packages while guiding clients through the onboarding journey.

The role emphasizes clear communication, empathy, and cultural competence to support diverse clients. A Diploma in Community Services and relevant checks are essential for this position.