Compassionate Support Centre Advisor

Resthaven; Adelaide; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Tax-free salary packaging

Meal entertainment allowance

Paid parental leave

Employee Assistance Program

Health and wellbeing program

Professional Development Fund

Job summary

Resthaven invites applications for a Customer Support Centre Advisor in Adelaide. You will warmly welcome new customers, guiding them to understand Resthaven services with trust and respect, and you will be part of a centralised team focused on making every interaction positive.

You will work to build connections with customers, families, carers and advocates, sharing accurate information and following up with next steps. A collaborative, customer‑centred approach is essential.

Qualifications

• Experience in customer service, contact centres, or aged or community services.
• Warm, empathetic communication with customers.
• Ability to manage multiple tasks and use systems efficiently.
• Collaborative mindset and drive to achieve positive outcomes.

Responsibilities

• Build warm, genuine connections with prospective customers, their families, carers and advocates.
• Share clear, accurate and reassuring information about what Resthaven offers.
• Follow up with the right details, next steps and resources.
• Record customer details in our CRM thoughtfully and professionally.
• Work alongside colleagues and teams across Resthaven to keep improving the way we support people.

Job description

Resthaven invites applications for a Customer Support Centre Advisor in Adelaide. You will warmly welcome new customers, guiding them to understand Resthaven services with trust and respect, and you will be part of a centralised team focused on making every interaction positive.

You will work to build connections with customers, families, carers and advocates, sharing accurate information and following up with next steps. A collaborative, customer‑centred approach is essential.