Remote Client Concierge & Support Specialist

Assetara Limited; City of Brisbane; Remote; AUD 80,000 - 110,000; Full time

Job summary

Assetara Limited in Brisbane (remote) seeks a Client Relationship & Support Specialist to be the main contact for clients on the Assetara platform, delivering professional, concierge-level service from a remote location.

You will manage client communications, CRMs notes, and controlled platform navigation, while ensuring SLA adherence and strict confidentiality, data protection, and anti-fraud controls in every interaction.

Qualifications

• Client communication within official Assetara workspace and approved tools.
• CRM administration with accurate client notes and privacy.
• Ability to manage SLA commitments and proactive outreach.
• Strict adherence to compliance, security, and training requirements.
• Discretion handling confidential client data and anti-fraud protocols.

Responsibilities

• Provide professional, warm, concierge-level account assistance to clients.
• Schedule client calls and guide platform navigation while complying with limits.
• Prioritize unread client threads and ensure SLA disciplines are followed.
• Maintain accurate client notes in the CRM without unnecessary data sharing.
• Identify red flags or issues and escalate per company rules.

Skills

Client communication

CRM administration

SLA management

Compliance awareness

Remote work discipline

Job description

Assetara Limited in Brisbane (remote) seeks a Client Relationship & Support Specialist to be the main contact for clients on the Assetara platform, delivering professional, concierge-level service from a remote location.

You will manage client communications, CRMs notes, and controlled platform navigation, while ensuring SLA adherence and strict confidentiality, data protection, and anti-fraud controls in every interaction.