Client Services Officer - Migration

Moore Australia; Adelaide; On-site; AUD 60,000 - 70,000; Part time

Job summary

Moore Australia in Adelaide is seeking a detail-oriented Client Services Officer to join our Migration division. You will provide high-quality administrative and client service support across a varied client portfolio, helping ensure matters progress accurately and efficiently.

The role includes client engagement, documentation and file management, drafting correspondence, and coordinating documents for migration matters.

Qualifications

• Experience in client services, administration or legal support.
• Organised, reliable and detail-focused with strong communication skills.
• Proficiency with Microsoft Office; familiarity with LEAP or Migration Manager is a plus.

Responsibilities

• Support client engagement and assist with progression of migration matters.
• Attend client meetings and prepare clear, accurate file notes.
• Draft client correspondence, emails and documentation for review.
• Coordinate preparation and collation of documents for migration matters.
• Liaise with clients and internal stakeholders to obtain information and progress matters.
• Maintain accurate and up-to-date client files and documentation.

Job description

We are seeking a detail-oriented Client Services Officer to join the Moore Migration division in our Adelaide office. This is an ideal opportunity for someone who enjoys working in a professional services environment, takes pride in producing accurate work and is confident providing reliable administrative support across a varied client portfolio.

About us

Moore Australia is a network of independent firms who provide audit, accounting, tax and business advisory services to various clients. We are mid-market specialists, offering personalised service and deep local market knowledge, supported by a leading national and international network.

The Moore Migration division supports clients across a range of migration matters, working closely as a team to ensure client files, documentation and correspondence are managed accurately and efficiently throughout the process.

About the role

As our Client Services Officer, you will work closely with our Migration Agents to provide high-quality administrative and client service support, helping ensure client matters are managed accurately, efficiently and in a timely manner. Working across a varied portfolio, you will support client engagement, documentation and file management while taking ownership of your workload and contributing to the smooth progression of migration matters.

Your key responsibilities will include, but not be limited to:

• Supporting client engagement and assisting with the progression of migration matters
• Attending client meetings and preparing clear and accurate file notes
• Drafting client correspondence, emails and documentation for review
• Coordinating the preparation and collation of documents required for migration matters
• Liaising with clients and internal stakeholders to follow up information and support the timely progression of matters
• Maintaining accurate and up-to-date client files, records and documentation

A varied, hands‑on opportunity to build your career within a migration consultancy, offered part-time across three to four days per week with scope for hours to increase.

About you

The successful candidate will have previous experience in a client services, administration, legal support or similar role. Experience within migration, conveyancing or another legal services environment will be highly regarded.

You will be organised, reliable and committed to providing a high level of service to clients. Strong communication and administrative skills, excellent attention to detail and the ability to manage competing priorities while working both independently and as part of a team will be important for success in the role.

Confidence using Microsoft Office and experience with LEAP, Migration Manager or another legal or professional services practice management system will also be highly regarded.