Client Experience & Operations Leader

Albury Animal Hospital; Albury City; On-site; AUD 90,000 - 130,000; Full time

Job summary

Albury Animal Hospital is seeking a Client Experience & Operations Manager to join the leadership team alongside the Hospital Director, Lead Vet and Lead Nurse. You will own the client experience and ensure the hospital operates effectively, delivering an authentic and exceptional service from first contact through follow-up after care.

This hands-on leadership role involves visible front-of-house leadership, coaching our people, maintaining high standards, and dedicated administration time to

Qualifications

• Own the client experience and ensure the hospital operates effectively from first contact through follow-up after care.
• Hands-on leadership involving front-of-house coaching, maintaining high standards, and dedicated administration time.

Responsibilities

• Own the client experience from first contact through follow-up after care.
• Provide front-of-house leadership and coach staff to maintain high standards.

Job description

Albury Animal Hospital is seeking a Client Experience & Operations Manager to join the leadership team alongside the Hospital Director, Lead Vet and Lead Nurse. You will own the client experience and ensure the hospital operates effectively, delivering an authentic and exceptional service from first contact through follow-up after care.

This hands-on leadership role involves visible front-of-house leadership, coaching our people, maintaining high standards, and dedicated administration time to