Client Experience Officer

Proactive Health & Movement; Geelong; On-site; AUD 39,000 - 52,000; Part time

Job summary

Proactive Health & Movement is seeking a Client Experience Officer to be at the heart of our Waurn Ponds clinic. You’ll welcome clients, manage bookings, support practitioners and liaise with referrers to ensure a seamless, caring experience.

The role suits someone that is warm, organized and proactive, with strong communication skills and a team‑oriented mindset. Part‑time hours offer a collaborative, fun workplace in Geelong.

Qualifications

• Warm, friendly and capable; makes clients feel welcome.
• Cares about people and goes the extra mile when needed.
• Confident communicator in person, on the phone and in writing.
• Organized, thorough and detail oriented.
• Takes initiative and can handle competing priorities.
• Able to stay calm while juggling priorities.
• Uses good judgement and makes thoughtful decisions.
• Reliable, trustworthy and takes ownership of work.
• Enjoys teamwork and contributing to a positive workplace.
• Professional with a balance of fun at work; comfortable with tech.
• Experience with Google Workspace is a bonus.

Responsibilities

• Creating incredible client experiences from first contact to visit.
• Keeping the clinic moving with bookings, payments, enquiries and diaries.
• Supporting Physiotherapy, Podiatry and Psychology teams.
• Communicating with clients, referrers and community professionally.
• Identifying improvement ideas and helping implement solutions.

Skills

Warmth & friendliness

People-centric

Confident communicator

Organized & detail-oriented

Initiative

Multitasking

Good judgement

Reliable & trustworthy

Team player

Professional with fun at work

Tech-savvy / learning systems

Google Workspace experience

Tools

Google Workspace

Job description

Client Experience Officer

Part-time | Proactive Health + Movement | Waurn Ponds

Proactive Health & Movement – Waurn Ponds VIC

We’re growing — and we’re looking for a brilliant human to join our Client Experience team.

At Proactive Health + Movement, our Client Experience team is so much more than the front desk. They’re the people who create the feeling our clients have when they walk through our doors. They keep our days running smoothly, support our practitioners, solve problems before they become problems, and make people feel genuinely cared for.

We’re looking for someone warm, capable and switched‑on who loves people, notices the little things and takes real pride in creating an exceptional experience.

The opportunity

As a Client Experience Officer, you’ll be right at the heart of our clinic.

No two days will look exactly the same. You might be welcoming a nervous new client, helping a practitioner solve a problem, managing a busy diary, responding to enquiries, connecting with a referrer or spotting something that could work better — and taking the initiative to do something about it.

This is a role for someone who genuinely enjoys helping people and thrives in a busy, collaborative environment.

You might be our person if …

• You’re naturally warm and friendly and have a knack for making people feel comfortable and welcome.
• You genuinely care about people and are happy to go the extra mile when it matters.
• You’re a confident communicator — in person, over the phone and in writing.
• You’re organized, thorough and have a great eye for detail.
• You take initiative. You notice what needs doing and don’t always need to be asked.
• You can juggle competing priorities while keeping your cool.
• You use good judgement and are comfortable making thoughtful decisions.
• You’re reliable, trustworthy and take ownership of your work.
• You enjoy being part of a team and contributing to a positive workplace.
• You know there’s room for both professionalism and fun at work.
• You’re confident with technology and comfortable learning new systems.
• Experience with Google Workspace is a bonus.

Experience in healthcare or administration would be great, but it isn’t everything. The right person, attitude and values matter enormously to us.

What you’ll be doing

Creating incredible client experiences

Making sure every interaction with PHM — from the first phone call to walking through our doors — feels warm, seamless and genuinely helpful.

Keeping the clinic moving

Managing bookings, payments, enquiries, diaries and the many little details that help a busy allied health clinic run beautifully.

Supporting our team

Working closely with our Physiotherapy, Podiatry and Psychology teams and helping them deliver exceptional care.

Communicating and connecting

Building relationships with our clients, referrers and wider community through thoughtful, professional communication.

Looking for ways to make things better

Bringing initiative, ideas and a willingness to jump in. We love people who don't just see a problem — they help find the solution.

About us

Proactive Health + Movement is a growing multidisciplinary allied health clinic providing Physiotherapy, Podiatry and Psychology services to our Geelong community.

Our purpose is simple: Empower Lives.

We care deeply about the experience we create — for our clients and for the people who work here. We’re ambitious about where we’re going, but equally committed to building a workplace where people feel supported, connected and proud of what they’re part of.

The hours

This is a permanent part-time position working:

Wednesday: 8.00am–4.00pm

Thursday: 11.00am–7.00pm

Friday: 8.00am–3.00pm

Applications close: Friday 2 October

Interviews: Week commencing Monday 5 October