Client Experience & Office Operations Specialist

White & Case LLP; Sydney; On-site; AUD 60,000 - 75,000; Full time

Job summary

White & Case LLP is seeking an Office Support professional to help maintain smooth daily operations across our Sydney office. The role focuses on client service, reception duties and ensuring meeting spaces are prepared and equipped for events.

You will assist with IT/AV needs, restock supplies and support procurement and administrative tasks to keep the office running efficiently. Ideal candidates bring 3+ years in a corporate client-service environment, excellent written and spoken

Qualifications

• 3+ years of proven working experience in a customer service role, preferably in a corporate boardroom.
• Solid communication skills both written and verbal.
• Ability to work well independently and in a team environment.
• Ability to organise, multitask, prioritize and work under pressure.
• Ability to be flexible and work overtime and weekends for special program events

Responsibilities

• Provide and replenish refreshments, catering and tea or coffee orders, ensuring client and staff comfort during meetings, including long or all-day sessions.
• Provide reception cover when required by welcoming clients, managing the inbox and responding to urgent queries in the receptionist’s absence.
• Set up and reset meeting rooms and event spaces, including furniture arrangements, catering, AV and sound checks and conference facilities.
• Assist staff and guests with IT and AV requirements, including connecting presentations, coordinating with IT and resolving straightforward technical issues.
• Maintain meeting rooms, visitor desks, kitchens and breakout areas by restocking supplies, cleaning routine equipment such as coffee machines and reporting cleaning, equipment or furniture issues.
• Manage office supplies and related invoices, support inventory and procurement activities and assist the Office Operations Manager with building management, security procedures, procedure manuals and general administrative tasks.

Skills

Customer service

Communication skills

Independence

Multitasking

Teamwork

Flexibility

Job description

White & Case LLP is seeking an Office Support professional to help maintain smooth daily operations across our Sydney office. The role focuses on client service, reception duties and ensuring meeting spaces are prepared and equipped for events.

You will assist with IT/AV needs, restock supplies and support procurement and administrative tasks to keep the office running efficiently. Ideal candidates bring 3+ years in a corporate client-service environment, excellent written and spoken