Client Experience Lead - Home Building (Hybrid)

Glenvill Pty Ltd; Logan City; Hybrid; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working arrangements

Employee referral bonus program

Job summary

Glenvill Pty Ltd is seeking a Customer Experience Coordinator in Queensland to support customers throughout the homebuilding journey. You will act as the primary contact, provide proactive build updates, and coordinate across departments to ensure a seamless experience.

The role emphasizes building strong customer relationships through timely, empathetic communication and problem solving, with hybrid working arrangements and a focus on continuous improvement.

Qualifications

• Experience in a customer service, customer experience, client liaison, or customer coordinator role.
• Exceptional communication and interpersonal skills with the ability to build strong customer relationships.
• Strong organisational skills with the ability to manage multiple priorities and deadlines.
• A proactive, solutions-focused approach with a commitment to delivering exceptional customer experiences.
• High attention to detail and strong administrative capabilities.
• Ability to build rapport and maintain positive relationships with customers and internal stakeholders.
• Strong computer literacy, including experience using CRM systems and Microsoft Office.
• Experience managing customer enquiries, resolving concerns, and supporting complaint resolution.
• Experience within residential construction, property, housing, or a similar customer-focused industry.

Responsibilities

• Act as the primary point of contact for customers throughout the homebuilding journey.
• Provide proactive updates and regular communication on build progress and key milestones.
• Support customers from sales acceptance through to construction and handover.
• Build strong customer relationships through professional, timely and empathetic communication.
• Respond to customer enquiries, manage expectations, and provide solutions to customer concerns.
• Escalate complex matters where required and support timely issue resolution.
• Liaise with internal stakeholders to obtain accurate information and coordinate customer communications.
• Work collaboratively across departments to deliver a seamless customer experience and exceptional outcomes.
• Monitor customer feedback, support customer satisfaction initiatives, and contribute to continuous improvement activities.
• Maintain accurate customer records within CRM systems and support reporting, compliance, and customer service standards.

Skills

Exceptional communication

Interpersonal skills

Organisational skills

Proactive problem solving

Attention to detail

Administrative capabilities

Customer inquiries handling

Residential construction knowledge

Tools

CRM systems

Microsoft Office

Job description

Glenvill Pty Ltd is seeking a Customer Experience Coordinator in Queensland to support customers throughout the homebuilding journey. You will act as the primary contact, provide proactive build updates, and coordinate across departments to ensure a seamless experience.

The role emphasizes building strong customer relationships through timely, empathetic communication and problem solving, with hybrid working arrangements and a focus on continuous improvement.