Client Experience Coordinator

RGIT Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meals and entertainment allowance

Flexible rosters

Training and certification pathways

Employee Assistance Program

Make a tangible difference every day

Job summary

Cara is seeking a Client Experience Coordinator to join our team, reporting to the Business Development Manager. This is a full-time, fixed-term opportunity ending 3 September 2027 and supports clients across SIL, STA, HCS and Day Options services.

You'll facilitate onboarding, transitions, exits and new service additions, while driving continuous improvement initiatives and contributing to HIPDA and SDA Housing projects.

Qualifications

• Knowledge of the NDIS frameworks and how to support clients.
• Strong interpersonal, written and verbal communication skills.
• Excellent attention to detail and ability to manage competing priorities.
• Able to use CMS and Microsoft Office, including Copilot.
• Collaborative mindset with integrity and professionalism.
• Commitment to delivering positive client experiences and outcomes.
• Experience in a disability services environment is advantageous.

Responsibilities

• Support client onboarding, facilitate transitions and exits.
• Assist with new service additions and continuous improvement initiatives.
• Contribute to shared projects such as HIPDA and SDA Housing.
• Collaborate with Business Development, Intake, Workforce Planning, Client Services, Marketing, Finance & Client Funding, and Safeguarding & Quality teams.

Skills

NDIS knowledge

Interpersonal skills

Written & verbal communication

Attention to detail

Prioritisation

CMS familiarity

Microsoft Office

Copilot / AI tooling

Team collaboration

Integrity & professionalism

Tools

CMS

Microsoft Office

Copilot

Job description

Cara is seeking applications for a Client Experience Coordinator to join our team, reporting to the Business Development Manager. This is a great opportunity for a people-focused, organised professional to support clients across our Supported Independent Living (SIL), Short-Term Accommodation (STA), Home and Community Support (HCS) and Day Options service streams.

About the role

This is a full-time, fixed-term opportunity ending 3 September 2027.

As Client Experience Coordinator, you'll support client onboarding, facilitate transitions and exits, assist with new service additions, and contribute to continuous improvement initiatives and shared projects, including the HIPDA and SDA Housing Projects.

You'll work closely with the Business Development Manager, Intake Specialists, Workforce Planners, Client Services, Marketing, Finance & Client Funding, and Safeguarding & Quality teams to help deliver a positive and seamless experience for our clients.

What you'll bring

• Sound knowledge of the NDIS and its frameworks
• Strong interpersonal, written and verbal communication skills
• Excellent attention to detail and the ability to manage competing priorities
• Confidence using CMS and Microsoft Office, including Copilot
• A collaborative mindset and a high level of integrity and professionalism
• A genuine commitment to delivering positive experiences and outcomes for clients
• $15,900 tax free per year through salary packaging.
• $2,650 tax free per year on meals and entertainment.
• Varied and flexible rosters to maintain your work-life balance.
• Training provided with pathways to certification.
• Access to an industry leading Employee Assistance Program.
• The chance to make a tangible difference in people’s lives every day.

Who we are

Cara is proud to be South Australia’s leading disability service provider. Our purpose driven team is committed to providing support that empowers people with a disability to grow as individuals and live a life rich in opportunities.

We strive to make a difference everyday - the people we support, our team and our communities. By joining our team, you are not only stepping into a great career opportunity, but you are also part of something bigger.

Applications close Friday 4 September at 5:00pm

Company Overview

Cara is a Possibility Service. For over 76 years, we’ve worked alongside people with disability across Adelaide and regional South Australia, supporting lives full of joy, purpose and belonging. Join a team that’s passionate about creating possibilities, fostering connection, and making a genuine difference every day. Cara, Where Disability is Different.