Client Experience & Onboarding Specialist

RGIT Australia; Adelaide; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Meals and entertainment allowance

Flexible rosters

Training and certification pathways

Employee Assistance Program

Make a tangible difference every day

Job summary

Cara is seeking a Client Experience Coordinator to join our team, reporting to the Business Development Manager. This is a full-time, fixed-term opportunity ending 3 September 2027 and supports clients across SIL, STA, HCS and Day Options services.

You'll facilitate onboarding, transitions, exits and new service additions, while driving continuous improvement initiatives and contributing to HIPDA and SDA Housing projects.

Qualifications

• Knowledge of the NDIS frameworks and how to support clients.
• Strong interpersonal, written and verbal communication skills.
• Excellent attention to detail and ability to manage competing priorities.
• Able to use CMS and Microsoft Office, including Copilot.
• Collaborative mindset with integrity and professionalism.
• Commitment to delivering positive client experiences and outcomes.
• Experience in a disability services environment is advantageous.

Responsibilities

• Support client onboarding, facilitate transitions and exits.
• Assist with new service additions and continuous improvement initiatives.
• Contribute to shared projects such as HIPDA and SDA Housing.
• Collaborate with Business Development, Intake, Workforce Planning, Client Services, Marketing, Finance & Client Funding, and Safeguarding & Quality teams.

Skills

NDIS knowledge

Interpersonal skills

Written & verbal communication

Attention to detail

Prioritisation

CMS familiarity

Microsoft Office

Copilot / AI tooling

Team collaboration

Integrity & professionalism

Tools

CMS

Microsoft Office

Copilot

Job description

Cara is seeking a Client Experience Coordinator to join our team, reporting to the Business Development Manager. This is a full-time, fixed-term opportunity ending 3 September 2027 and supports clients across SIL, STA, HCS and Day Options services.

You'll facilitate onboarding, transitions, exits and new service additions, while driving continuous improvement initiatives and contributing to HIPDA and SDA Housing projects.