Client Experience Banking Specialist

Bank of America; Fairhaven; On-site; AUD 48,000 - 51,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Massachusetts seeks an energetic associate to assist walk-in clients with transactions using self-service options and to educate customers about digital banking tools. You will handle cash carefully, balance tills, and build relationships that meet their financial needs.

The role emphasizes compliant, friendly service, weekend availability, and a proactive approach to learning banking technology while supporting a positive client experience.

Qualifications

• High school diploma or GED required.
• Experience in financial services is a plus.
• Excellent customer service and communication skills.
• Ability to learn and adapt to banking technologies.
• Willingness to work weekends or extended hours.
• Cash handling experience preferred.

Responsibilities

• Assist clients with transactions using self-service options.
• Provide accurate cash handling and balance duties.
• Develop client relationships to meet financial needs.
• Support client education on digital banking.
• Maintain compliance with laws and bank policies.
• Manage center traffic and scheduling.

Skills

Customer service

Cash handling

Sales experience

Communication

Problem solving

Time management

Relationship building

Team collaboration

Adaptability

Self-motivation

Education

High School Diploma / GED

Job description

Bank of America in Massachusetts seeks an energetic associate to assist walk-in clients with transactions using self-service options and to educate customers about digital banking tools. You will handle cash carefully, balance tills, and build relationships that meet their financial needs.

The role emphasizes compliant, friendly service, weekend availability, and a proactive approach to learning banking technology while supporting a positive client experience.