Client Experience Assistant – Gold Coast

Mosaic Property Group; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mosaic Property Group on the Gold Coast is seeking a Client Experience Assistant to support our Client Experience Executives in delivering exceptional service to tenants and owners across our Gold Coast portfolio.

You will manage end-to-end property management tasks, build strong relationships, and coordinate with leasing, operations and support teams to resolve issues promptly and maintain compliance, across our Gold Coast portfolio.

Qualifications

• Experience in property management operations.
• Customer-centric and proactive with outstanding service.
• Holds a valid driver’s licence and own transport.
• Highly organised with strong time management and attention to detail.
• Team player who works with internal and external stakeholders while managing tasks independently.

Responsibilities

• Routine Inspections: Conduct timely property routine inspections.
• Entry & Exit Reports: Complete detailed entry and exit reports, and property condition assessments.
• Build strong relationships by liaising with tenants, landlords, and tradespeople to ensure smooth communication and timely resolution of issues that arise.
• Carry out other related ad-hoc duties, and further associated tasks as required.

Skills

Property management

Customer service

Communication

Time management

Team player

Relationship building

Job description

Client Experience Assistant – Gold Coast

We’re seeking a proactive Client Experience Assistant to assist our Client Experience Executives to deliver exceptional service to tenants and owners across our Gold Coast portfolio:

In this role, you will be supported by a larger Operations team, Client Experience Executive team, Leasing team and Virtual Assistants, as well as have access to Stacey Holt membership for best practice advice.

You’ll handle end-to-end property management, while building strong relationships, providing excellent customer service and ensuring compliance. Your key responsibilities will include:

• Routine Inspections: Conduct timely property routine inspections.
• Entry & Exit Reports: Complete detailed entry and exit reports, and property condition assessments.
• Build strong relationships by liaising with tenants, landlords, and tradespeople to ensure smooth communication and timely resolution of issues that arise.
• Carry out other related ad-hoc duties, and further associated tasks as required.

WHAT WE’RE LOOKING FOR

Our ideal candidate is a high-level communicator who is customer-centric, proactive, and has:

• Experience in property management operations.
• Solutions-focused with a genuine care for residents and is committed to delivering outstanding service.
• Holds a valid driver’s licence and own transport
• Highly organised with strong time management and attention to detail.
• A team playerwho works well with internal teams and external stakeholders while managing tasks independently.

ABOUT MOSAIC

At Mosaic, we don’t just develop buildings, we shape places of enduring value and set new standards for what exceptional living looks like.

Mosaic Property Group is one of Queensland’s most awarded and respected residential developers, known for delivering architecturally striking, design-led buildings that stand the test of time. With a fully integrated model that spans development, design, construction, sales, and property management, Mosaic ensures every project is executed with an uncompromising commitment to quality, detail, and long-term value.

We are fiercely proud of what we create, but it’s our people who make it possible. Mosaic is powered by a high-performing team of industry leaders and rising stars — bold thinkers, problem solvers, and collaborators who care deeply about what they do and the legacy they leave behind.

If you value excellence and lead with authenticity, this is your opportunity to grow with industry leaders and shape a career that’s both meaningful and rewarding.

LIFE AT MOSAIC

We’re a high-performing, collaborative team that takes pride in delivering work of enduring quality. You’ll be supported, challenged, and given the opportunity to make a real impact, every day.

Successful candidates will be contacted.