Client Experience & Administration Lead

Maple Physiotherapy and Performance; Kyneton; On-site; AUD 60,000 - 75,000; Part time

Job summary

Maple Physiotherapy & Performance in Kyneton, VIC, seeks an Administration & Client Experience Coordinator to centre the Maple experience. This four-day-per-week role focuses on welcoming clients, managing bookings, and connecting people with Physiotherapy, Osteopathy, Clinical Pilates and Strength programs.

You will work alongside motivated clinicians in a modern, multidisciplinary clinic and contribute to events, promotions and community initiatives while delivering exceptional client care.

Qualifications

• Previous administration or customer service experience is preferred.
• Comfortable using technology and learning new systems.
• Interest in health, movement and wellbeing.

Responsibilities

• Be the welcoming front of Maple, establishing a warm and professional first impression.
• Handle bookings, cancellations and client enquiries with accuracy.
• Connect clients with the appropriate clinicians and services.
• Support the clinic with administration and events to maintain Maple's environment.

Skills

Administration

Customer service

Client experience

Cliniko

Tools

Cliniko

Job description

Maple Physiotherapy & Performance in Kyneton, VIC, seeks an Administration & Client Experience Coordinator to centre the Maple experience. This four-day-per-week role focuses on welcoming clients, managing bookings, and connecting people with Physiotherapy, Osteopathy, Clinical Pilates and Strength programs.

You will work alongside motivated clinicians in a modern, multidisciplinary clinic and contribute to events, promotions and community initiatives while delivering exceptional client care.