Client Engagement Administrator

Adlogic; City Of Mandurah; On-site; AUD 41,000 - 59,000; Full time

Benefits offered by this job

Salary packaging options

Job summary

People Who Care in Mandurah is seeking a Client Engagement Administrator to provide friendly, person-centred support across phone, email, in-person and written enquiries. You will onboard new clients, maintain accurate CRM records and ensure data is compliant with organisational and legislative requirements.

Working with the Client Engagement Officer and Service Coordinators, you will support administrative processes, reporting and data quality to help deliver high-quality services.

Qualifications

• Certificate III in Business Administration or equivalent.
• National Criminal History Check and NDIS Worker Screening Check.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Handle incoming calls, emails and enquiries in a courteous manner.
• Onboard new clients into the CRM with accurate data entry.
• Guide clients through onboarding and explain services.
• Maintain up-to-date client records and service data.
• Escalate complex enquiries to the team when needed.
• Support admin processes for aged care and disability sector.
• Assist with service data reporting and analysis.
• Receive client payments and handle financial enquiries where appropriate.
• Support volunteers with administrative tasks.
• Contribute to continuous improvements of processes.

Skills

Customer service

Communication

Administration

Data entry

Attention to detail

Teamwork

Education

Certificate III in Business Administration

Tools

CRM systems

Microsoft Excel

Job description

People Who Care is a not for profit organisation with over 45 years of service. We partner to provide support to older people, those with a disability or people who are facing a social crisis. At People Who Care, we’re passionate about helping people live independently and with dignity.

About the role

We are currently seeking a Client Engagement Administrator to join our team. This role is a key part of our client services function and is responsible for ensuring a positive experience for clients accessing our services. This role is the first point of contact for clients, providing timely, professional and person-centred support across phone, email, in-person and written enquiries.

You will play an important role in onboarding new clients, maintaining accurate records in our CRM system, and ensuring client information is current and compliant with organisational and legislative requirements.

Working closely with the Client Engagement Officer and Service Coordinators, you will also contribute to administrative processes, reporting and data quality to support high‑quality service delivery.

Hourly rate - $36.21 per hour - Monday to Friday (9am to 2pm) – Based in the Mandurah Office

Key Responsibilities

• Manage incoming phone calls, emails and client enquiries in a courteous and professional manner
• Provide first point of contact support and assist clients with general enquiries
• Onboard new clients into the CRM system ensuring accurate data entry
• Guide clients through the onboarding process and explain available services
• Update and maintain accurate client records and service data
• Escalate complex enquiries to the appropriate team members when required
• Support administrative processes to ensure compliance with aged care and disability sector requirements
• Assist with service data reporting and analysis
• Receive client payments and assist with financial enquiries where appropriate
• Support volunteers assisting with administrative tasks
• Contribute to continuous improvement of administrative processes

About You

• Excellent customer service and communication skills
• Strong administration and organisational skills
• Experience working with CRM systems and data entry
• High attention to detail and commitment to data accuracy
• Ability to work collaboratively within a team environment
• Experience in aged care or other community services (highly desirable)
• Sound knowledge of Microsoft Office, including Excel

Qualifications & Requirements

• Certificate III in Business Administration or similar (or equivalent experience)
• National Criminal History Check
• NDIS Worker Screening Check
• Ability to maintain confidentiality and handle sensitive information

Why Join Us?

• Work for a community‑focused organisation making a real difference
• Supportive and collaborative team environment
• Salary packaging options available - up to $18550 per annum to reduce tax and increase take home pay

People Who Care is an equal opportunity employer and are committed to achieving a diverse workforce from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disability are encouraged to apply.