Senior Case Manager

Prestige Inhome Care; City of Kingston; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Birthday Leave

Training & Mentoring

Onboarding plan

Volunteer Day

Awards & Parties

Wellness initiatives

Leadership support

EAP access

Retail discounts

Job summary

Prestige Inhome Care is seeking a Senior Case Manager to support older Australians in the Bayside region from our Moorabbin head office. The role blends office-based care coordination with face-to-face client interactions to design and monitor care plans, funding management, and service coordination.

You will lead a small team of Case Managers, collaborate with allied health providers, and adapt services as client needs evolve.

Qualifications

• Knowledge of Support at Home Funding and experience managing related client budgets
• Case Management and Care Planning experience
• Clinical knowledge and confidence managing changing client needs and complex situations
• Excellent time management and organisational skills
• Exceptional communication and relationship-building capability
• Experience leading a small team desirable
• Willingness to travel for client visits across the community

Responsibilities

• Oversee the full case management journey from intake and onboarding to ongoing care reviews
• Manage funding and budgets for clients
• Coordinate services and adapt care plans as client needs change
• Coach and mentor a small team of Case Managers
• Collaborate with allied health providers and external stakeholders

Skills

Support at Home Funding

Case Management

Care Planning

Clinical knowledge

Time management

Communication skills

Team leadership

Travel for clients

Education

Occupational Therapy

Allied Health background

Aged Care qualification

Community Services qualification

Nursing qualification

Job description

• Join an AFR BOSS Best Places to Work organisation (2 years running)
• Based from our Moorabbin Head Office & supporting clients in the Bayside Region
• Monday to Friday role with no shift work or hospital-style hours

About Us

At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes for the past 20 years.

About the Role

We have an opportunity available for a relationship-driven Senior Case Manager to join our Bayside team, supporting older Australians in the region to live independently, safely and confidently in their own homes.

This is a varied and rewarding role that combines office-based care coordination with face-to-face client interaction. You’ll partner closely with clients and families to understand their goals, determine their care team, manage funding and budgets, and adapt services as client needs change over time. In addition, you will also coach and mentor a small team of Case Managers.

Working across privately funded clients and those who receive government funded Support at Home Packages, you’ll oversee the full case management journey, from intake and onboarding through to ongoing care reviews, funding management and service coordination. You’ll also collaborate with allied health providers and other external stakeholders to ensure every client receives high-quality, personalised support.

About You

You enjoy building genuine relationships, thrive in a fast-paced environment and bring a calm, organised and solutions-focused approach to your work. Passionate about supporting older people to live well at home, you're highly organised, adaptable and capable of managing competing priorities, funding and budgeting requirements, and navigating complex situations.

You will bring:

• Knowledge of Support at Home Funding and experience managing related client budgets
• Case Management and Care Planning experience
• Clinical knowledge and confidence managing changing client needs and complex situations
• Excellent time management and organisational skills
• Exceptional communication and relationship-building capability
• Experience leading a small team desirable
• Willingness to travel for client visits across the community

An Allied Health background, particularly Occupational Therapy, will be highly regarded, as will be a qualification in Aged Care, Community Services, Disability or Nursing.

What’s in it for You?

We’re proud to share that Prestige Inhome Care has been recognised as one of AFR BOSS Best Places to Work for the second year running, reflecting our supportive, empowering, and values-driven culture.

We genuinely believe our people are our greatest strength. From our carers providing extraordinary support in our client's homes across the East Coast of Australia, to our passionate office team behind the scenes, every person here plays a vital role in helping our clients live independently with dignity and joy.

When you join our team, you can enjoy:

• Your Birthday Off– celebrate your special day on us
• Grow and Learn– access to the Prestige Training Hub, 5 days paid study leave, mentoring programs, leadership retreats, and more
• A Warm Welcome– tailored onboarding and induction plans
• Give Back– one paid Volunteer Day each year
• Celebrate Together– awards nights, Christmas parties, wellness initiatives, guest speakers, and team-building activities
• Excellent Leadership– a supportive leadership team that is strongly connected to our purpose and values the ongoing development of our people
• Support When You Need It– confidential counselling through our Employee Assistance Program (EAP)
• Retail Discounts– discounts for a wide range of retailers to help save you money

At Prestige Inhome Care, we believe in the power of diversity and inclusion. We encourage applications from people of all abilities, Aboriginal and Torres Strait Islander peoples, individuals from Culturally and Linguistically Diverse backgrounds, and the LGBTIQ+ community. We are dedicated to fostering an inclusive and respectful workplace where everyone can thrive.