Client Coordinator

Smartgroup; Sydney; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Smart Leave (additional week of leave)

Free lunch weekly

Paid Parental Leave with superannution

Volunteer days

Salary packaging and novated leasing

Job summary

Smartgroup, a leading provider of Employee Management Services in Australia, is seeking a Client Coordinator for Autopia in Sydney on a 12-month max-term contract. You will support employer clients with invoicing, onboarding, and day-to-day enquiries while collaborating with internal teams to deliver outstanding service.

Ideal candidates will have customer service or administration experience, strong communication, and excellent organisational skills, with a proactive, customer-centric approach

Qualifications

• Customer service or administration experience
• Strong communication and relationship-building skills
• Highly organised with excellent attention to detail
• Comfortable managing deadlines and competing priorities
• Proactive, solutions-focused and customer centric
• Salary packaging or novated leasing experience is advantageous

Responsibilities

• Respond to client enquiries via phone and email
• Manage employer invoicing and account administration
• Support employer onboarding and client transitions
• Reconcile accounts and assist with invoice management
• Partner with Client Success, Operations and Sales teams to deliver great outcomes
• Identify opportunities to improve processes and efficiency

Skills

Customer service

Administration

Communication

Organisational skills

Deadline management

Problem solving

Job description

Look forward to working with Australia’s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Client Coordinator?

Join Autopia, one of the Smartgroup brands, on a 12-month max-term contract based in Sydney. In this role, you'll be at the heart of the client experience, supporting employer clients through invoicing, onboarding, account administration and day-to-day enquiries, while collaborating with internal teams to deliver outstanding service.

What you'll do:

• Respond to client enquiries via phone and email
• Manage employer invoicing and account administration
• Support employer onboarding and client transitions
• Reconcile accounts and assist with invoice management
• Partner with Client Success, Operations and Sales teams to deliver great outcomes
• Identify opportunities to improve processes and efficiency

About you:

• Customer service or administration experience
• Strong communication and relationship-building skills
• Highly organised with excellent attention to detail
• Comfortable managing deadlines and competing priorities
• Proactive, solutions-focused and customer centric
• Salary packaging or novated leasing experience is advantageous

What’s in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Salary packaging and novated leasing benefits (of course!)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we’re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Our Commitment to Diversity and Inclusion

Everyone belongs and is welcome at Smart. We welcome people from diverse backgrounds to join our team, including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, and people of any socioeconomic status, age, race, national origin or ethnicity.

Our commitment to Diversity & Inclusion is reflected in the external recognition we’ve received, including being named:

• WGEA Employer of Choice for Gender Equality since 2019
• DCA Inclusive Employer 2025 – 2026
• Silver Employer on the Australian Workplace Equality Index

We’re also members of the Reconciliation Action Plan network, with a RAP at Innovate level.

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.