Client Coordinator

Blue Marble Health Services; Gold Coast City; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Professional development

Supportive team culture

Quality care outcomes

Growing organisation

Job summary

Blue Marble Health Services is seeking a compassionate Client Coordinator to deliver client-centred support for SIL and community participants on the Gold Coast. You will assess needs, develop tailored support plans, and connect people with appropriate services to enhance wellbeing and independence.

The role requires organisational skills, risk assessment, culturally sensitive practice, and the ability to navigate complex systems.

Qualifications

• Certificate IV in Human Services or related field.
• Experience in case management or service coordination for vulnerable populations.
• Ability to conduct holistic assessments across health, housing, finances, and social well-being.
• Multilingual skills are highly regarded.

Responsibilities

• Conduct comprehensive client assessments to determine needs and risks.
• Collaborate with clients to develop, implement, and regularly review personalised case or support plans
• Provide coordination for SIL and community participants.
• Support clients in navigating complex service systems and accessing essential resources
• Undertake risk assessments and develop safety plans to promote client wellbeing
• Maintain accurate, timely, and confidential case records in line with organisational and compliance requirements
• Build and maintain strong, respectful relationships with clients, families, and stakeholders
• Apply strengths-based, culturally sensitive, and trauma-informed approaches in all client interactions
• Assist clients in areas such as housing, financial stability, health access, education, and employment pathways

Skills

Case management

Communication

Culturally sensitive practice

Multilingual abilities

Time management

Education

Certificate IV in Human Services or related field

Job description

Are you organised, proactive, and passionate about supporting meaningful services behind the scenes? Join a team where your work directly contributes to better outcomes for participants and staff alike.

Client Coordinator

Are you organised, proactive, and passionate about supporting meaningful services behind the scenes? Join a team where your work directly contributes to better outcomes for participants and staff alike.

About the Organisation

At Blue Marble Health Services, we believe strong systems create strong support. As a Client Coordinator, you’ll play a vital role in ensuring smooth day-to-day operations and high-quality service delivery.

About the Role

We are seeking a compassionate and organised Client Coordinator to deliver client-centred support and coordination services for SIL and community participants. In this role, you will work closely with individuals and families to assess their needs, develop tailored support plans, and connect them with appropriate services to enhance their well-being and independence.

If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in keeping things running seamlessly, this role offers a rewarding opportunity to contribute to a purpose-driven organisation that is growing and making a real difference.

Key Responsibilities

• Conduct comprehensive client assessments to determine needs and risks.
• Collaborate with clients to develop, implement, and regularly review personalised case or support plans
• Provide coordination for SIL and community participants.
• Support clients in navigating complex service systems and accessing essential resources
• Undertake risk assessments and develop safety plans to promote client wellbeing
• Maintain accurate, timely, and confidential case records in line with organisational and compliance requirements
• Build and maintain strong, respectful relationships with clients, families, and stakeholders
• Apply strengths-based, culturally sensitive, and trauma-informed approaches in all client interactions
• Assist clients in areas such as housing, financial stability, health access, education, and employment pathways

Skills & Experience

• Relevant qualification in Human Services, Social Work, Community Services, or related field (minimum Certificate IV with demonstrated experience)
• Experience in case management or service coordination supporting vulnerable or diverse populations
• Ability to conduct holistic assessments across areas including health, housing, finances, and social well-being
• Demonstrated experience supporting clients with complex needs, including mental health and/or domestic and family violence
• Strong understanding of culturally and linguistically diverse (CALD) communities and inclusive practice
• Excellent communication and interpersonal skills, with the ability to build trust and rapport
• Ability to manage competing priorities and maintain accurate documentation
• Multilingual skills are highly regarded

Role Requirements

• Valid Driver’s Licence
• NDIS Worker Screening Check
• Working With Children Check (Blue Card)
• First Aid & CPR Certification
• Full working rights in Australia

Why Join Blue Marble Health Services?

• Be part of a supportive, values-driven team
• Opportunities for professional growth and development
• Work in a role that directly supports quality care outcomes

• Contribute to a growing organisation making a real impact

Ready to start a role where you feel appreciated and make a real difference every day?