Client Contributions Officer

Victorian Government; City of Melbourne; On-site; AUD 67,000 - 81,000; Part time

Benefits offered by this job

Salary packaging up to $15,900

Hybrid work arrangement

Job summary

Victorian Legal Aid (VLA) in Melbourne CBD is seeking a part-time Client Contribution Officer to join a collaborative, high-performing team. The role is ongoing with a flexible hybrid work arrangement and a salary range of 67,350 to 81,080 plus superannuation.

You will recover client contributions and settle legal creditor claims in a professional, timely manner, handling creditor administration and dealing with clients over the telephone.

Qualifications

• VCE or post-secondary education.
• You must have the right to work in Australia (citizen, permanent resident, or valid visa).
• Experience in debt recovery and administration, specifically dealing with clients over the telephone.
• Knowledge of conveyancing procedures and transactions including mortgages, caveats and transfers (highly desirable).
• General accounting skills and experience in creditor administration, payments and reporting.
• Excellent interpersonal and communication skills, with a demonstrated ability to liaise effectively with people across all levels of the organisation and with external stakeholders.
• Ability to effectively work in a team environment with specific performance targets and tight deadlines.
• A knowledge of the general business of VLA and a commitment to our vision and values.

Responsibilities

• Recover client contributions and effect settlement of legal creditor claims in a professional and timely manner.
• Liaise with clients and stakeholders to ensure accurate creditor administration and payments.
• Adhere to VLA policies, procedures and deadlines while maintaining high service standards.

Skills

Interpersonal communication

Client liaison

Teamwork

General accounting

Debt recovery

Credit administration

Education

VCE or post-secondary education

Job description

Location: Melbourne - CBD and Inner Metro suburbs

Reference: VG/VLA/LPCJLH/1949961

This is a part-time, ongoing opportunity in a collaborative and high-performing team.

• Part time, ongoing position
• Salary range: $67,350 - $81,080 plus superannuation
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

The Client Contribution Officer is responsible for recovering client contributions and effecting settlement of legal creditor claims in a professional and timely manner.

This role is based at our Melbourne CBD office on Wurundjeri Country.

About you

As our ideal candidate, you will possess:

• VCE or post-secondary education.
• You must have the right to work in Australia (i.e., be an Australian or New Zealand citizen, permanent resident, or hold a valid visa).
• Experience in debt recovery and administration, specifically dealing with clients over the telephone.
• Knowledge of and/or experience in conveyancing procedures and transactions including mortgages, caveats and transfers (highly desirable).
• General accounting skills and experience in creditor administration, payments and reporting.
• Excellent interpersonal and communication skills, with a demonstrated ability to liaise effectively with people across all levels of the organisation and with external stakeholders.
• Ability to effectively work in a team environment with specific performance targets and tight deadlines.
• A knowledge of the general business of VLA and a commitment to our vision and values.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems. Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that's inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexibleworking arrangements
• Hybridwork fromhome& office model
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Discounted annual Myki public transport passes
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to gym and end-of-trip facilities at our CBD office
• Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

No agency applications will be accepted.

Applications close by 11.59pm on Wednesday 28 October 2026.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Applications close Wednesday 28 October 2026 at 11.59pm