Client & Content Coordinator

Helm AI Pty Ltd; Newcastle; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Hands-on AI training

Creative freedom

Performance bonuses

Career growth

Job summary

Helm AI Pty Ltd in Newcastle is seeking a proactive storyteller to shape our brand, our storytelling and how we position Helm for clients. You’ll be the first contact for new inquiries, manage proposals and the day-to-day running of the business, and create content across LinkedIn, Instagram, videos and client stories.

This role blends front-office duties with content creation, requiring clear communication, strong organisational skills, and a willingness to learn Claude, our AI assistant.

Qualifications

• From the ‘About you’ section: you enjoy direction but don’t need micromanagement; you read people well and adapt your approach.
• You’re quick to reply, organised and comfortable on the phone.
• Hands-on experience in marketing, client service, admin or sales support is valued, and Claude experience is a bonus.

Responsibilities

• Respond to new enquiries quickly, qualify them and book them in.
• Sit in on intro meetings, then run them yourself.
• Write tailored proposals for each business, considering reader needs.
• Manage inboxes, calendars and day-to-day admin to keep client work moving.
• Capture and share Helm’s work across LinkedIn, Instagram, short videos, client stories, and emails.

Skills

Direction setting

People-reading

Responsiveness

Organisation

Phone skills

Adaptability

Tools

Claude

Job description

About Helm

Helm helps businesses across Newcastle and the Hunter put AI to practical use. We sit down with their teams, understand how they work and help them use tools like Claude to make everyday jobs easier.

You’ll have clear direction and support, but also plenty of room to bring your own ideas, use your judgement and try new approaches.

The role

We’re doing great work with businesses around Newcastle, and we don’t always have time to capture it. You’ll help change that by shaping our brand, our storytelling and how we position Helm.

You’ll also be the first person new clients talk to. Part of your week is looking after enquiries, proposals and the day-to-day running of the business. The rest is creating content that shows the work we do.

What you’ll do

• Respond to new enquiries quickly, qualify them and book them in
• Sit in on intro meetings, then start running them yourself
• Write proposals tailored to each business, thinking about who’s reading it and what matters to them
• Look after inboxes, calendars and day-to-day admin so client work keeps moving
• Capture and share the work we do, and help shape our brand and positioning: LinkedIn and Instagram posts, short videos, client stories, email updates and website content

About you

• You like having direction, but you don't need someone telling you exactly how to do everything
• You read people well and adjust how you approach them, whether that's on a call or in a proposal
• Quick to reply
• Organised
• Comfortable on the phone
• Hands-on experience matters most to us. We'd love to hear about the work you've done in real businesses, whether that's marketing, client service, admin, sales support or something similar.
• If you already use Claude for work or your own projects, we'd love to hear about it. If you're newer to it, we'll teach you. No coding or technical background needed.

What's in it for you

• Hands-on AI training you'll use every day
• Room to bring your own ideas and creativity
• Strong performance bonuses
• A clear path to grow with the business

Working with us

Full-time in our Newcastle West office, working closely with a small, down-to-earth team. Starting December or January.