Client & Construction Coordinator

Master Wealth Coach / MWC Group; City of Melbourne; Hybrid; AUD 36,000 - 54,000; Part time

Benefits offered by this job

Hybrid work model

Melbourne-based with 80% remote work

Job summary

MWC Property Group is seeking an experienced Client & Construction Coordinator to support clients from Expression of Interest to handover and post-handover. You’ll manage documentation, deadlines and communications with clients, builders and conveyancers to ensure a smooth journey.

The role emphasizes strong organization, proactive follow-up and client care, with most work from home (about 80%), Melbourne-based and occasional handovers or display-home events.

Qualifications

• Experience in residential construction, house and land, contracts administration or similar property environment.
• Strong organizational skills and attention to detail.
• Clear communication with clients and property professionals.
• Familiarity with residential building contracts and construction journey.
• Proactive follow-up of outstanding matters.

Responsibilities

• Coordinate clients from Expression of Interest through post-handover.
• Coordinate land/building contracts, plans, inclusions, variations, deposits and documentation.
• Liaise with clients, builders, developers, land agents, brokers and conveyancers.
• Monitor finance approvals, settlements, pre-construction requirements and milestones.
• Provide clients with regular progress updates and respond to questions by phone/email.
• Follow up on outstanding documents and actions.
• Maintain notes and next steps in HubSpot.
• Identify delays or issues and escalate as needed.
• Assist with transitions from sales to contracts and construction.
• Attend Melbourne client handovers and display-home openings.

Skills

Highly organized

Client communication

Following up proactively

Calm problem-solving

Independent work

CRM systems

HubSpot proficiency

Tools

HubSpot

CRM systems

Job description

MWC Property Group helps everyday Australians, particularly first-home buyers, navigate the journey into a brand-new home.

We work closely with builders, developers, finance professionals and conveyancers to deliver fixed-price, full-turnkey house and land packages.

We’re looking for an experienced Client & Construction Coordinator to support our clients from Expression of Interest through contracts, settlement, construction, handover and post-handover.

This role is ideal for someone who is equally strong with people and process.

You’ll understand the detail involved in residential construction while being someone our clients can rely on for clear communication, regular updates and support throughout their journey.

The role

You’ll coordinate a portfolio of clients at different stages of the home-buying and construction process, making sure documentation is accurate, deadlines are followed up and nothing falls through the cracks.

Your responsibilities will include:

Coordinating clients from Expression of Interest through to post-handover

Coordinating land and building contracts, plans, inclusions, variations, deposits and supporting documentation

Liaising with clients, builders, developers, land agents, brokers and conveyancers

Monitoring finance approvals, settlements, pre-construction requirements and construction milestones

Providing clients with clear and regular progress updates

Responding confidently to client questions by phone and email

Proactively following up outstanding documents, approvals and actions

Maintaining accurate notes, records and next steps in HubSpot

Identifying potential delays or issues early and escalating where required

Working with our Property Consultants to ensure a smooth transition from sales into contracts and construction

Attending occasional Melbourne client handovers and display-home openings

About you

Ideally, you’ll have experience in residential construction, house and land, contracts administration or a similar property environment.

You’ll be:

Highly organised with strong attention to detail

Confident communicating with clients and property professionals

Familiar with residential building contracts and the construction journey

Proactive and comfortable following up outstanding matters

Calm and solutions-focused when issues arise

Able to work independently and take ownership of your workload

Confident using CRM and digital document-management systems

Genuinely committed to creating a positive client experience

Most importantly, you’ll be someone who notices what needs to happen next and makes sure it gets done.

This is a permanent part-time role of 30 paid hours per week, Monday to Friday, generally structured around six paid hours per day with flexibility for the right person.

Approximately 80% of the role can be performed from home, however you must be Melbourne-based and available for occasional client handovers, meetings and display-home openings. Some weekend availability will be required from time to time and arranged in advance.

What success looks like

Every client knows where they are in their journey. Every file has a clear next step. Contracts and deadlines are followed up, potential issues are identified early, and clients feel genuinely supported from the day they choose their property through to receiving their keys.

If you have experience in residential construction or property and enjoy combining strong organisation with genuine client care, we’d love to hear from you.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How many years' experience do you have as a Construction Coordinator?
• How much notice are you required to give your current employer?
• How many years experience in Construction Contracts Administration do you have?
• Do you own or have regular access to a car?