Client Connections Coordinator

MS Plus

Sydney

Hybrid

AUD 65,000 - 80,000

Full time

4 days ago

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Benefits offered by this job

Staff benefits

Salary packaging

Purchased leave options

Insurance discounts

Employee assistance program

Job summary

MS Plus is seeking a Connect Coordinator in Lidcombe to welcome and support people affected by MS and other neurological conditions. You will provide information, referral, and connection across phone, email, webform, webchat and in person, ensuring a seamless client experience.

You will engage with clients, health professionals and stakeholders, delivering person-centred support and coordinating referrals.

Qualifications

Experience in health care or disability settings.
Strong MS Office & CRM literacy.
Exceptional customer service and relationship-building skills.
Strong interpersonal, verbal and written communication.
Excellent organisational, planning and time management skills.
Ability to learn quickly and simplify complex information.

Responsibilities

Respond to enquiries from clients, health professionals and stakeholders across channels.
Make outbound calls to engage clients and share information.
Provide frontline reception support and create a positive first impression.
Complete CRM and admin tasks supporting client connection and referrals.
Support more clients to connect, belong and access MS Plus services.
Identify the most appropriate referral pathway through person-centred conversations.
Provide up-to-date information and empower clients to make informed choices.