Client Care Specialist

Law Partners Injury Lawyers; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Brand new office

In-house café

Hybrid work

Career development

Wellbeing programs

Birthday day off

Parental leave

Gym membership discount

Social events

Team culture

Job summary

Law Partners Injury Lawyers in Sydney CBD seeks a Client Care Specialist to be the first contact for clients following an injury. You will engage with prospective clients, respond via phone and live chat, and support intake with precise information gathering.

You will work across administration and client communications, building trust from the initial conversation to the next steps, in a role that values empathy and professional client care.

Qualifications

• Must have strong empathy and active listening during client conversations.
• Excellent verbal and written communication across channels.
• Strong organisational skills with attention to detail.
• Ability to balance phone, live chat and administrative tasks.

Responsibilities

• Be the first point of contact for prospective clients seeking legal help.
• Respond to client inquiries via phone, live chat and email.
• Support client intake with administrative tasks and data gathering.
• Build trust and guide clients through next steps with care.

Skills

Empathy

Communication

Organisation

Multitasking

Live chat

Listening

Job description

Law Partners Injury Lawyers - Sydney CBD NSW

Every conversation has the power to change someone's life.

At Law Partners, every client journey begins with a conversation-and that first interaction matters.

Due to growth we are looking for experienced customer service professional to join our high-performing Client Care team in our modern Sydney CBD office. If you enjoy helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, this could be the perfect opportunity.

This is not a traditional call centre role.While speaking with clients over the phone is an important part of the position, your day is much more varied. You'll spend your time having meaningful conversations with prospective clients, responding to live chat enquiries, completing administrative tasks, and working closely with our legal teams to deliver an exceptional client experience.

Many of the people you'll speak with have recently experienced an injury or life-changing event. Your ability to listen with empathy, communicate with confidence, and make people feel heard can have a genuine impact on whether they receive the support they need.

If you're looking for a role where your customer service skills truly matter—and where no two days are the same,we'd love to hear from you.

About the role

As a Client Care Specialist, you'll be the first point of contact for people seeking legal assistance following an injury or accident.

Your responsibilities will include:

• Speaking with prospective clients over the phone and providing exceptional customer service
• Responding to client enquiries via live chat and other communication channels
• Completing a variety of administrative tasks to support the client intake process
• Building trust and rapport from the very first interaction
• Listening carefully to understand each client's circumstances and needs
• Gathering accurate information while maintaining exceptional attention to detail
• Providing reassurance and guiding clients through the next steps
• Working closely with our legal teams to ensure a seamless client experience
• Delivering every interaction with empathy, professionalism and care

About you

We're not just looking for people with call centre experience-we're looking for people who genuinely enjoy helping others and delivering outstanding customer service.

Whether you've worked in retail, hospitality, healthcare, banking, travel, insurance, professional services, reception or another customer service role, we'd love to hear from you.

You'll also bring:

• Excellent communication and interpersonal skills
• Confidence speaking with people from all walks of life
• The ability to build rapport quickly and build trust
• Strong organisational skills and attention to detail
• The ability to balance phone-based customer service, administration and live chat enquiries
• Confidence using multiple systems and managing competing priorities
• Emotional intelligence, resilience and the ability to remain calm under pressure
• A proactive attitude with strong ownership and follow-through

The ability to speak a second language will be highly regarded, as we support clients from a wide range of cultural and linguistic backgrounds.

Why join Law Partners?

Law Partners is Australia's largest specialist personal injury law firm, helping thousands of Australians every year get the compensation they deserve.

We believe our people are our greatest assetand are committed to creating an environment where you can build a rewarding long-term career.

We offer:

• Brand New, modern, state-of-the-art Sydney CBD office
• Our own in-house café with professional baristas
• Structured onboarding, training, coaching and ongoing professional development
• Genuine career progression opportunities within a growing national firm
• Hybrid work flexibility (3 days in office, 2 days at home) once established in the role
• A supportive, collaborative and welcoming team culture
• Regular team and firm-wide social events
• Employee wellbeing initiatives and recognition programs
• Paid parental leave
• Two paid wellbeing days each year
• Discounted gym membership
• A paid birthday day off