Client Care & Service Coordinator

Catholic Healthcare; Municipality of Hunters Hill; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Not-for-profit tax benefits

Fitness Passport discounted gym

Paid Parental leave

Long Service leave after 5 years

Values-based organisation

Job summary

Catholic Healthcare in Hunters Hill, NSW, seeks a Customer Care Specialist to be the first contact for clients, families and staff, delivering exceptional service while supporting care delivery. You will handle enquiries by phone, email and digital channels, resolve issues, and help with rostering, care plans and welfare checks, while maintaining client records and upholding aged care standards.

The successful candidate will have strong communication, multitasking ability, and solid computer

Qualifications

• Customer service or contact centre experience in a high-volume environment.
• Strong communication skills, both written and verbal.
• Ability to multitask, type while talking, and navigate multiple systems.
• High level of computer literacy, including Microsoft Office 365.
• Strong organisational, prioritisation, and problem-solving skills.
• Positive attitude, resilience, and willingness to learn.
• Knowledge of aged care, home care, Care Management, or Support at Home reforms will be highly regarded.
• Experience with Genesys, CRM, or workforce management systems is advantageous.
• Willingness to apply for a Police Check

Responsibilities

• Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
• Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
• Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
• Assisting with incident management, login issues, and service delivery support.
• Accurately documenting all customer interactions and maintaining client records.
• Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
• Maintaining confidentiality and managing incidents, complaints, and hazards appropriately

Skills

Customer service

High-volume environment

Communication skills

Multitasking

Microsoft Office 365

Organisational skills

Problem-solving

Resilience

Willingness to learn

Police Check willingness

Tools

Genesys

CRM systems

Workforce management systems

Job description

Catholic Healthcare in Hunters Hill, NSW, seeks a Customer Care Specialist to be the first contact for clients, families and staff, delivering exceptional service while supporting care delivery. You will handle enquiries by phone, email and digital channels, resolve issues, and help with rostering, care plans and welfare checks, while maintaining client records and upholding aged care standards.

The successful candidate will have strong communication, multitasking ability, and solid computer