Assistant Advisor

EBR; Sydney; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Not-for-profit tax benefits

Fitness Passport

Paid Parental Leave

Long Service Leave

Values-based organisation

Job summary

Catholic Healthcare in Hunters Hill is hiring a Customer Care Specialist for Home and Community Services. This permanent, full-time role pays $42 per hour plus superannuation, with not-for-profit salary packaging up to $18,550.

Location: Hunters Hill, Sydney area. Responsibilities include handling inquiries via phone, email and digital channels; delivering first-contact resolution; assisting with rostering, care plans, welfare checks and service coordination; and documenting all interactions

Responsibilities

• Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
• Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
• Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
• Assisting with incident management, login issues, and service delivery support.
• Accurately documenting all customer interactions and maintaining client records.
• Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
• Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.

Job description

Customer Care Specialist - Home and Community Services

Location: Hunters Hill

Contract type: Permanent

Position: Full Time

Pay rate: $42 per hour + superannuation

Up to $18,550 tax free with Not‑for‑profit salary packaging

Job Description:

• Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
• Providing first‑contact resolution for enquiries, feedback, and complaints, escalating when required.
• Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
• Assisting with incident management, login issues, and service delivery support.
• Accurately documenting all customer interactions and maintaining client records.
• Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
• Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.

Competitive salary

Not‑for‑profit tax benefits so you pay less tax

Fitness Passport discounted gym benefits

Paid Parental leave

Long Service leave after 5 years

A values‑based organisation that welcomes applicants from all faiths and backgrounds

Choose Catholic Healthcare where you can make a positive impact and be well rewarded.