Compassionate Ops Support Specialist (Hybrid NSW)

icare; Sydney; Hybrid; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Gym subsidies

Health checks

EAP support

Salary packaging

Novated leasing

Job summary

icare in Sydney, NSW is looking for a compassionate customer care specialist to join our hybrid contact centre. You’ll be the first point of contact for customers, families and providers, guiding enquiries about care, treatment and support services while handling sensitive conversations with empathy.

In this role you’ll also manage administrative tasks, process invoices, coordinate service requests and support rostering, ensuring timely outcomes across multiple systems in a collaborative team

Qualifications

• Experience in a contact centre, customer service, administration or operational support environment.
• Experience or exposure within healthcare, aged care, rehabilitation, disability or medical administration environments will be highly regarded.
• Confidence and professionalism in phone-based interactions.

Responsibilities

• Provide exceptional customer support via phone, email and administrative channels.
• Manage enquiries from customers, families, healthcare providers and service partners.
• Support customers through sensitive situations with empathy and professionalism.
• Process invoices, payments and funding-related requests with accuracy.
• Coordinate documentation, records, and service requests across multiple systems.
• Collaborate with internal teams to ensure timely customer outcomes.

Skills

Contact centre experience

Customer service excellence

Empathy and active listening

Communication skills

Stakeholder engagement

Multitasking

Job description

icare in Sydney, NSW is looking for a compassionate customer care specialist to join our hybrid contact centre. You’ll be the first point of contact for customers, families and providers, guiding enquiries about care, treatment and support services while handling sensitive conversations with empathy.

In this role you’ll also manage administrative tasks, process invoices, coordinate service requests and support rostering, ensuring timely outcomes across multiple systems in a collaborative team