Client Care Advisor – Home & Community Services

EBR; Sydney; On-site; AUD 48,000 - 68,000; Full time

Benefits offered by this job

Not-for-profit tax benefits

Fitness Passport

Paid Parental Leave

Long Service Leave

Values-based organisation

Job summary

Catholic Healthcare in Hunters Hill is hiring a Customer Care Specialist for Home and Community Services. This permanent, full-time role pays $42 per hour plus superannuation, with not-for-profit salary packaging up to $18,550.

Location: Hunters Hill, Sydney area. Responsibilities include handling inquiries via phone, email and digital channels; delivering first-contact resolution; assisting with rostering, care plans, welfare checks and service coordination; and documenting all interactions

Responsibilities

• Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
• Providing first-contact resolution for enquiries, feedback, and complaints, escalating when required.
• Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
• Assisting with incident management, login issues, and service delivery support.
• Accurately documenting all customer interactions and maintaining client records.
• Ensuring compliance with Aged Care Quality Standards, Support at Home requirements, and organisational policies.
• Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.

Job description

Catholic Healthcare in Hunters Hill is hiring a Customer Care Specialist for Home and Community Services. This permanent, full-time role pays $42 per hour plus superannuation, with not-for-profit salary packaging up to $18,550.

Location: Hunters Hill, Sydney area. Responsibilities include handling inquiries via phone, email and digital channels; delivering first-contact resolution; assisting with rostering, care plans, welfare checks and service coordination; and documenting all interactions