Client Care & Retention Specialist

Rentokil Initial; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Job summary

Rentokil Initial in Adelaide is seeking a Customer Care Executive to join our team on a full-time permanent basis. The role focuses on retaining customers, building long-term relationships, liaising with clients, and scheduling new jobs to ensure ongoing customer excellence.

The successful candidate will have previous customer service or administration experience, strong communication, attention to detail, and the ability to work under pressure.

Qualifications

• Previous working experience in a similar role (customer service/ administration/ account management).
• Is experienced in customer retention
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• Outstanding verbal and written communication skills
• Love working in a team environment

Responsibilities

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team, and Operations team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

Skills

Customer service

Retention experience

Communication

Team player

Job description

Rentokil Initial in Adelaide is seeking a Customer Care Executive to join our team on a full-time permanent basis. The role focuses on retaining customers, building long-term relationships, liaising with clients, and scheduling new jobs to ensure ongoing customer excellence.

The successful candidate will have previous customer service or administration experience, strong communication, attention to detail, and the ability to work under pressure.