Key Account Manager

Rentokil Initial Australia; Adelaide; On-site; AUD 75,000 - 105,000; Full time

Job summary

Rentokil Initial Australia in Adelaide seeks an experienced Key Account Manager to join our Hygiene division. You will manage an assigned customer base while growing new business, drive sales quotas, and deliver outstanding service through strong relationships with key stakeholders.

You will conduct regular client reviews, coordinate with operations to ensure on-site service excellence, and develop proposals tailored to customer needs.

Qualifications

• Previous experience in a similar Key Account Manager role.
• Ability to balance field activity with rapid client response timelines.
• Strong selling, negotiating, and relationship-building skills.
• Excellent organisational and time-management abilities.

Responsibilities

• Manage existing client base and analyse their needs to increase sales.
• Grow portfolio with new accounts and cross-sell services.
• Conduct site audits and ensure on-site services meet client expectations.
• Develop proposals for products, services and cost options.
• Coordinate with operations to resolve issues and ensure service delivery.
• Document client interactions in company systems and monitor market trends.

Skills

Sales experience

Negotiation skills

Communication skills

Time management

Stakeholder management

Multitasking

Job description

We have an exciting position available for an experienced Key Account Manager to join our vibrant, passionate, fast-paced team in our Hygiene division in Adelaide. If you have outstanding people and communication skills and an extreme level of drive & motivation, then we'd love to hear from you.

This role is a combination of managing an assigned customer base while delivering new business. Responsible for achieving and exceeding sales quotas, retention, and revenue targets whilst building and maintaining effective relationships with key stakeholders. Conducting regular client business reviews and working closely with the operations team to ensure the services are carried out to the customers satisfaction.

In this role you will be responsible for:

• Manage our existing client base and analysing their needs to increase sales
• Grow the current portfolio with New Accounts
• Conducting site audits to ensure everything is operating as expected on-site
• Develop and maintain strategic business relationships with customer base within major accounts
• Develop proposals appropriate to customers' needs, including product, service and cost options
• Facilitate the resolution of any operational and accounts issues by actively resolving all first-line queries and escalating where required
• Document all customer contact information into company systems and applications
• Monitor competitor and market activity, reporting significant developments to management and monitor market trends through personal contact with customers

The ideal candidate must possess:

• Previous experience in a similar role
• Ability to balance required field activity whilst managing speedy client response timelines
• Strong selling and negotiating skills
• Versatility to build rapport with stakeholders at all levels
• Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines
• Excellent communication skills, both written and verbal
• Ability to multitask in a fast-paced environment

The successful candidate must be able to pass a pre-employment medical, drug and alcohol screen as well as background checks.

You will be welcomed into a friendly and competitive team that are highly motivated and focused on achieving goals and results.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.