Client Care Representative - Pt | Tuggerah

Sonova; Central Coast; On-site; AUD 18,000 - 30,000; Part time

Benefits offered by this job

Base salary plus monthly bonuses

Salary packaging options

Uniform allowance

Paid parental leave

Paid birthday leave

Employee discounts

Job summary

Connect Hearing in Tuggerah, NSW is seeking a dedicated customer service/admin professional to support our hearing clinic. You will greet clients, schedule appointments and assist clinicians, with full training provided.

This permanent part-time role offers a 2-day weekly schedule, competitive remuneration with monthly bonuses, and a supportive team at a company at the forefront of hearing care. Availability to travel between Nedlands and Como clinics may be required per roster.

Qualifications

• Prior experience in face to face customer service and/or administration role.
• Excellent communication and active listening skills.
• Strong organisational and time management abilities.
• Ability to work autonomously and as part of a team.
• Intermediate computer skills and willingness to learn software systems.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Managing day-to-day clinic operations including opening/closing procedures.
• Handling clinic phone line and shared email inbox.
• Billing clients and processing payments.
• Learning and using various software and applications.

Skills

Face-to-face customer service

Administration

Communication

Time management

Organisational skills

Teamwork

Computer literacy

Active listening

Job description

Love interacting with people and providing 5-star customer service?

Want to make a difference in people's lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Tuggerah, NSW.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

This is a permanent part-time position working 2 days per week (15.2 hours), between Monday and Wednesday.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing our clients correctly and taking a range of payments
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face to face customer service and/or administration role
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• An interest in learning about features and basic repair/maintenance of hearing aids
• Availability and willingness to travel between our Nedlands and Como clinic locations as part of a fixed weekly roster

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Uniform Allowance
• Paid Parental Leave
• Paid Birthday Leave
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?