Client Care Representative | Clinical Administration | FT - Chermside

Connect Hearing; Brisbane; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Base salary plus monthly performance/z

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Employee discounts on Sonova products

Online Wellbeing Centre & Employee Aid

LinkedIn Learning Platform

Job summary

Connect Hearing in Chermside, QLD is seeking a Client Care Representative to join our clinical administration team on a full-time basis. You will engage with our predominantly older clients, coordinate appointments, and support clinicians with day-to-day operations.

This role emphasizes delivering excellent customer service, accurate billing, and managing multiple software systems. A passionate, energetic, and team‑oriented approach is essential for success and career growth in our expanding

Qualifications

• Prior experience in face‑to‑face customer service and/or administration role
• Excellent organisational and time management skills
• Great communication and active listening skills
• Resilience, self‑motivation and lots of energy
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• Intermediate computer skills
• Interest in learning about features and basic repair/maintenance of hearing aids

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for clients
• Providing administrative support to Clinicians (Audiologists/Audiometrists)
• Managing day‑to‑day clinic operations, including opening and closing procedures
• Managing the clinic phone line and shared email inbox
• Billing clients correctly and taking a range of payments
• Learning and using a range of software and applications

Skills

Customer service

Administration

Face-to-face

Communication

Active listening

Resilience

Autonomy

Time management

Learning about hearing aids

Tools

Intermediate computer skills

Job description

Client Care Representative | Clinical Administration | FT - Chermside

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinic inChermside, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent full‑time position, Monday to Friday from 9:00am to 5:00pm. We’re seeking someone who is eager to grow with us and build a long‑term career.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

Welcoming our clients and managing their experience for optimal outcomes

Scheduling and confirming appointments for our clients

Providing administrative support to our Clinicians (Audiologists/Audiometrists)

Efficiently managing the day‑to‑day operations of our clinics, including opening and closing procedures

Managing the clinic phone line and shared email inbox

Billing our clients correctly and taking a range of payments

Learning and competently using a range of software and applications

What do you need to be successful in this role?

Prior experience in face‑to‑face customer service and/or administration role

A passion for delivering an amazing client experience

Great communication and active listening skills

Resilience, self‑motivation and lots of energy

Excellent organisational and time management skills

Ability to work autonomously and effectively within a team

Focus on results and the best possible outcomes for both our clinic and our clients

An interest in learning about features and basic repair/maintenance of hearing aids

What’s in it for you?

Competitive remuneration package including base salary plus monthly performance bonuses

Salary packaging options

Uniform Allowance

Paid Parental Leave

Paid Birthday Leave

Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

Generous employee discounts on Sonova Products for yourself and your family

Online Wellbeing Centre & Employee Assistance Program (EAP)

Access to the LinkedIn Learning Platform

Opportunity to grow and develop in your role and beyond

A values driven and people‑centered culture

Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

Love interacting with people and providing 5-star customer service?

Want to make a difference in people’s lives?

Looking for a role with purpose and potential?

We have an exciting opportunity for a dedicated and hands‑on customer service/admin professional at our hearing clinic inChermside, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent full‑time position, Monday to Friday from 9:00am to 5:00pm. We’re seeking someone who is eager to grow with us and build a long‑term career.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes

• Scheduling and confirming appointments for our clients

• Providing administrative support to our Clinicians (Audiologists/Audiometrists)

• Efficiently managing the day‑to‑day operations of our clinics, including opening and closing procedures

• Managing the clinic phone line and shared email inbox

• Billing our clients correctly and taking a range of payments

• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face‑to‑face customer service and/or administration role

• A passion for delivering an amazing client experience

• Great communication and active listening skills

• Resilience, self‑motivation and lots of energy

• Excellent organisational and time management skills

• Ability to work autonomously and effectively within a team

• Focus on results and the best possible outcomes for both our clinic and our clients

• Intermediate computer skills

• An interest in learning about features and basic repair/maintenance of hearing aids

What’s in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses

• Salary packaging options

• Uniform Allowance

• Paid Parental Leave

• Paid Birthday Leave

• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub

• Generous employee discounts on Sonova Products for yourself and your family

• Online Wellbeing Centre & Employee Assistance Program (EAP)

• Access to the LinkedIn Learning Platform

• Opportunity to grow and develop in your role and beyond

• A values driven and people‑centered culture

• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry

• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guaranteeevery person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.