Client Care Representative | Clinical Administration - Chermside

Sonova; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary plus bonuses

Salary packaging options

Employee discounts on Sonova products

Employee wellbeing support and EAP

Learning platform access

Job summary

Connect Hearing Chermside is seeking a Client Care Representative to blend admin tasks with frontline client service at our Chermside clinic. You will manage the client journey, schedule appointments, and support clinicians while keeping clinic operations running smoothly.

The role is a permanent full-time position in Chermside, QLD, operating Monday to Friday 9:00 am to 5:00 pm, with training and career growth opportunities within a leading hearing health network.

Qualifications

• Prior experience in face-to-face customer service and administration.
• Passion for delivering an amazing client experience.
• Great communication and active listening skills.
• Resilience, self-motivation and lots of energy.
• Excellent organisational and time management skills.
• Ability to work autonomously and effectively within a team.
• Focus on results and outcomes for the clinic and clients.
• Interest in learning about features and basic repair/maintenance of hearing aids.

Responsibilities

• Welcoming clients and managing their experience for optimal outcomes.
• Scheduling and confirming appointments for clients.
• Providing administrative support to Clinicians (Audiologists/Audiometrists).
• Efficiently managing day-to-day operations of the clinics.
• Learning and competently using a range of software and applications.

Skills

Customer service

Administration

Communication

Time management

Teamwork

Attention to detail

Client experience

Learning software

Tools

Scheduling software

CRM software

Office suite

Job description

Client Care Representative | Clinical Administration - Chermside

Love interacting with people and providing 5-star customer service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on customer service/admin professional at our hearing clinic in Chermside, QLD.

You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.Full training and ongoing support provided.

This is a permanent full-time position working Monday to Friday 9:00 am to 5:00 pm.

If you're someone who enjoys combining admin with client service, loves building relationships and helping others, and is looking to grow with a supportive team, please read on.

Who are we?

Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

• Welcoming our clients and managing their experience for optimal outcomes
• Scheduling and confirming appointments for our clients
• Providing administrative support to our Clinicians (Audiologists/Audiometrists)
• Efficiently managing the day-to-day operations of our clinics
• Learning and competently using a range of software and applications

What do you need to be successful in this role?

• Prior experience in face-to-face customer service and administration
• A passion for delivering an amazing client experience
• Great communication and active listening skills
• Resilience, self-motivation and lots of energy
• Excellent organisational and time management skills
• Ability to work autonomously and effectively within a team
• Focus on results and the best possible outcomes for both our clinic and our clients
• An interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

• Competitive remuneration package including base salary plus monthly performance bonuses
• Salary packaging options
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Generous employee discounts on Sonova Products for yourself and your family
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• Opportunity to grow and develop in your role and beyond
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning