Client Care Representative | Clinical Administration | Casual Position

Neurosensory; Brisbane; On-site; AUD 30,000 - 44,000; Part time

Benefits offered by this job

Competitive hourly rate

Employee discounts on Sonova products

Ongoing training and development

Wellbeing program & EAP

LinkedIn Learning access

Job summary

Neurosensory in Brisbane is seeking a casual Client Care Representative to provide exceptional front-line support across our Brisbane clinics. You will manage appointments, greet clients, respond to calls and emails, and handle common admin tasks with care and accuracy.

You'll work with a friendly team, travel between Brisbane CBD, Chermside and North Lakes, and receive full training plus ongoing support. This role suits someone who loves helping people and delivering a high-standard client

Qualifications

• A passion for delivering an amazing client experience.
• Excellent verbal and written communication skills and patience.
• Ability to work effectively within a team environment.
• Demonstrated judgement and advanced skills in the delivery of administrative services.
• Resilience, self-motivation and lots of energy.
• Flexibility to travel to different locations.

Responsibilities

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients.
• Greeting clients at the clinic and updating client records.
• Answering clinic phone calls and emails.
• Assisting with client and doctor enquiries.
• Accurate billing of appointments.
• Providing basic troubleshooting and servicing for hearing devices.
• Other general office duties.

Skills

Client service

Administrative support

Scheduling

Communication

Travel flexibility

Tools

Billing software

CRM software

Job description

Client Care Representative | Clinical Administration | Casual Position

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have a great opportunity for a dedicated and hands-on Client Care/Admin professional to join our team as aCasual Client Care Representative, providing support across our Brisbane clinics, including Brisbane CBD, Chermside and North Lakes.

This is a casual position offering flexible shifts between Monday and Friday, 8:30am to 5:00pm. You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed. We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

You will play an important role within our business providing exceptional service to our predominantly older clientele as their first point of contact and helping them manage their hearing health in this diverse client facing role. Full training and ongoing support provided.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves – they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients while also taking ownership of a range of administrative tasks that are essential to the smooth day-to-day running of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients.

Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients


• Greeting clients at the clinic and updating client records


• Answering clinic phone calls and emails


• Assisting with client and doctor enquiries


• Accurate billing of appointments


• Providing basic troubleshooting and servicing for hearing devices


• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience


• Excellent verbal and written communication skills and lots of patience


• Ability to work effectively within a team environment


• Demonstrated judgement and advanced skills in the delivery of administrative services


• Resilience, self-motivation and lots of energy


• Flexibility to travel to different locations

Why work with us?

• Competitive hourly rate


• Generous employee discounts on Sonora Products for yourself and your family


• Ongoing training and support to help you grow and excel in your career


• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub


• Online Wellbeing Centre & Employee Assistance Program (EAP)


• Access to the LinkedIn Learning Platform


• A values driven and people-centered culture


• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry


• A genuinely rewarding role with purpose and meaning

Sounds interesting?

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.