Client Care Representative - Brisbane | CAS

Sonova; Brisbane; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Hourly rate + super

Employee discounts on Sonova products

Training & development

Retail discounts

Wellbeing & EAP

LinkedIn Learning

People-centered culture

Dynamic team

Rewarding role

Job summary

Neurosensory is seeking a Casual Client Care Representative to support our Brisbane clinics, including Brisbane CBD, Chermside, North Lakes, with occasional coverage at Buderim.

You will deliver high-quality client service to our predominantly older clientele, handle admin tasks, manage appointments, and provide basic device support. Training and ongoing support are provided, with shifts between 8:30am and 5:00pm, Monday to Friday, across multiple locations.

Qualifications

• Excellent verbal and written communication skills.
• Experience working in a team environment.
• Strong administrative and client records management skills.
• Proficient with computer systems and basic software.

Responsibilities

• Manage appointment schedules for audiologists and reschedule as needed.
• Greet clients and update their records at the clinic.
• Assist with client and doctor inquiries and respond to phone calls and emails.
• Provide basic troubleshooting and servicing for hearing devices where applicable.
• Process accurate billing of appointments and perform general office duties.

Skills

Client service

Communication

Teamwork

Problem solving

Computer skills

Flexible attitude

Patience

Attention to detail

Job description

Love interacting with people and providing 5-star client service?

Have an eye for detail and enjoy keeping essential admin processes running smoothly?

Want to make a difference in people's lives and work in a role with purpose and potential?

We have an exciting opportunity for a dedicated and hand-on Client Care/Admin professional to join our team as a Casual Client Care Representative, providing support across our Brisbane clinics, including Brisbane CBD, Chermside, and North Lakes, with occasional coverage at our Buderim clinic when required.

You will play an important role within our business, providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse, client-facing role. Full training and ongoing support will be provided.

This is a casual position offering flexible shifts between Monday and Friday, 8:30am to 5:00pm. You'll support multiple clinic locations and provide coverage for planned and unplanned leave as needed. We're seeking someone who enjoys variety, is adaptable, and is happy to travel between clinic locations to support our teams and clients.

Who are we?

Neurosensory is a complete hearing health care company, with 25 clinics in Queensland, New South Wales, Victoria and Tasmania. We offer an advanced range of diagnostic services and tailored hearing solutions. We believe in enriching people's lives by improving how they interact with the world around them.

We are proud to be part of Sonova, the leading manufacturer of innovative hearing care solutions, present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves - they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing?

As a Client Care Representative, you will provide an exceptional level of service to our clients and play an integral role in the day-to-day functions of the clinic. You'll be working as part of a fun and professional team dedicated to enriching the lives of our clients. Your responsibilities will include:

• Managing the appointment schedule for our audiologists, including setting and rescheduling appointments for our clients
• Greeting clients at the clinic and updating client records
• Assisting with client and doctor enquiries
• Answering clinic phone calls and emails
• Providing basic troubleshooting and servicing for hearing devices
• Accurate billing of appointments
• Other general office duties

What do you need to be successful in this role?

• A passion for delivering an amazing client experience
• Excellent verbal and written communication skills and lots of patience
• Demonstrated experience working within a team environment
• Demonstrated judgement and advanced skills in the delivery of administrative services
• Excellent computer skills
• A warm, collaborative, can-do attitude
• Excellent problem-solving skills
• Willingness to cover sick leave and annual leave at our other clinics from time to time.

Why work with us?

• Competitive hourly rate plus super
• Generous employee discounts on Sonova Products for yourself and your family
• Ongoing training and support to help you grow and excel in your career
• Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
• Online Wellbeing Centre & Employee Assistance Program (EAP)
• Access to the LinkedIn Learning Platform
• A values driven and people-centered culture
• Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
• A genuinely rewarding role with purpose and meaning

Sounds interesting?

If you feel that this opportunity is right for you, we would love to hear from you!

#ClientCare #Casual #MedicalAdministration #Neurosensory

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.