Client Care Leader: Pet Care & Team Growth

Animal Emergency Australia; Canberra; On-site; AUD 85,000 - 92,000; Full time

Benefits offered by this job

Fitness Passport

Wellbeing committee resources

Employee Assistance Program

Leadership and management training

Internal promotions and transfers

Flexible roster structures

Stocked snack cupboards

Pet treatment discounts

Job summary

Animal Emergency Australia in Canberra is seeking a Client Care Manager to lead our front-of-house team at Lyneham. You will oversee client experiences from arrival to aftercare, coach CCRs, and drive service excellence in a fast-paced environment.

The role emphasizes empathy, operations leadership, and community engagement with a competitive salary and benefits including significant pet treatment discounts and wellness programs.

Qualifications

• Leadership experience managing a team in a customer-focused environment (front-of-house).
• Strong communication, conflict resolution, and coaching skills.
• Ability to manage operations and improve service workflows.

Responsibilities

• Lead and coach a team of Client Care Representatives.
• Oversee FOH rostering, workflows and service delivery.
• Drive referral relationships and community engagement.
• Collaborate with hospital leadership for business growth and exceptional care.

Skills

Leadership experience

Communication

Operations management

Marketing or community engagement

Veterinary or emergency services背景

Job description

Animal Emergency Australia in Canberra is seeking a Client Care Manager to lead our front-of-house team at Lyneham. You will oversee client experiences from arrival to aftercare, coach CCRs, and drive service excellence in a fast-paced environment.

The role emphasizes empathy, operations leadership, and community engagement with a competitive salary and benefits including significant pet treatment discounts and wellness programs.