Client Care Representative

Animal Emergency Australia; City of Hobart; On-site; AUD 39,000 - 44,000; Part time

Benefits offered by this job

Above-award rate

Leave loading

Shift penalties

Pet discounts

Gym membership

Refer a Friend program

EAP access

Job summary

Animal Emergency Australia (AES Hobart) is seeking a Client Care Representative to be the vital link between our clients and clinical team. You will ensure an exceptional experience for pet owners from entry to exit, bringing empathy and accuracy to every interaction.

Shift work includes nights, weekends and public holidays. Permanent part-time role at 20 hours per week with above-award rates, plus incentives and benefits for staff welfare.

Qualifications

• Experience delivering exceptional customer experiences in high-pressure environments.
• Able to stay calm and focused in an emergency setting.
• Willing to work nights, weekends and public holidays.
• Full training provided.

Responsibilities

• Triaging on arrival and providing outstanding client service.
• Keeping clients informed with timely updates on their pets.
• Collaborating with the team on patient updates and financial information.
• Assisting clients with insurance and finance-related queries.
• Handling cash and performing daily reconciliations.
• Carrying out administrative duties to support front-of-clinic operations.

Skills

Customer service

High pressure

Calm under pressure

Adaptable

Reliable transport

Job description

Ready to join our team? We're looking for a

Be the vital link between pet owners and our clinical team. Shift work including a mix of nights, weekends, and public holidays.

• Do meaningful work that makes a difference
• Australia’s largest employee-owned veterinary group
• Part-time 20 hours per week, above award rates

Locally led, nationally connected, centrally supported Animal Emergency Australia (AEA) is Australia’s largest employee-owned emergency veterinary network, operating 14 hospitals across Australia. We combine the expertise, resources and collaboration of a nationally connected network with the agility of locally led hospitals, creating an environment where our teams can focus on delivering quality patient care and outcomes. Animal Emergency Service (AES) Hobart

AES Hobart, part of Animal Emergency Australia (AEA), is Tasmania’s only 24/7 emergency veterinary hospital. As the region’s provider of emergency and critical care services, we play a vital role in ensuring high-quality veterinary care is available when pets and their families need it most.

We believe transparency, empathy, and clinical excellence go hand in hand, with each being central to our philosophy and guiding principles. With a 4.8-star Google rating from more than 1390 reviews, we’re proud of the care and experience that we provide to pets and their families in Tasmania.

About the Role

As a Client Care Representative (CCR), you’ll be the vital link between our clients and clinical team.

From the moment people walk through our doors to the time they leave, you’ll ensure they have an exceptional experience, all while helping their pets receive the urgent care they need. With a warm and compassionate approach, you’ll bring empathy and accuracy to every interaction.

What CCR life looks like at AES Hobart

• Providing outstanding service to clients and pets, including triaging on arrival
• Keeping clients informed with timely updates on their pets and answering questions
• Collaborating with the team on patient updates, needs, and financial information
• Assisting clients with insurance and finance-related queries
• Handling cash and performing daily reconciliations
• Performing administrative duties to support front-of-clinic operations

Shift work will be required including a mix of nights, weekends, and public holidays.

About You

• Skilled in delivering exceptional customer experiences in high-pressure environments
• Resilient and calm in a complex and fast-paced emergency environment
• Adaptable to respond to changing priorities
• Prior experience in a veterinary industry may be advantageous but is not essential, full training is provided
• Reliable transport is essential

What We Offer

• Permanent Part-Time role offering 20 hours per week
• Above-award hourly rate from $28.50 per hour + super +17.5% leave loading + shift penalties
• Pet well-being discounts (including treatment and products)
• Discounted gym memberships (Fitness Passport)
• Refer a Friend program & rewards
• Access to our Employee Assistance Program

At Animal Emergency Australia, we know that different backgrounds, experiences and perspectives make our teams stronger. We’re proud to be an inclusive employer and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ people, veterans, carers and people of all ages. If you require any adjustments during the recruitment process, we’re happy to help.