Client Care Advisor | Full-Time | Sydney

Tiffany & Co; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Generous salary package

Employee merchandise benefits

Learning opportunities

Job summary

Tiffany & Co. in Sydney CBD is seeking a Client Care Advisor on a full-time basis. You will deliver the Tiffany experience across online and retail channels, including phone, live chat, email, and in-store consultations.

The role focuses on sales and service excellence, building lasting client relationships, and collaborating with store teams and eCommerce.

Flexible hours including evenings and weekends, with opportunities for learning and career development in a luxury retail environment.

Qualifications

• Experience in sales and service in retail, hospitality, call center, or multimodal environments.
• Ability to multi-task with strong organizational and time-management skills.
• Proactive with initiative to think creatively and solve problems.
• Flexible working availability, including evenings and weekends.
• Demonstrated ability to deliver luxury client experiences.

Responsibilities

• Deliver Tiffany & Co. experience across online and retail clients via phone, messaging, live chat, email, and in-store consultations.
• Aim to exceed monthly sales plans and service level targets.
• Manage diverse client needs across Retail stores, eCommerce, and Customer Service.
• Collaborate with Client Care Advisors, Distribution Center, eCommerce, and store Client Advisors.
• Build loyalty to the Tiffany brand through high-quality communication and customer feedback.
• Proactively recruit new clients and grow client profiles.
• Develop client book and drive repeat purchases of high-end collections.

Skills

Luxury retail

Customer service

Multimodal communication

Time management

Cross-functional collaboration

Job description

Client Care Advisor | Full-Time | Sydney

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.

From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.

Are you passionate about delivering luxury digital client experiences? Do you enjoy discovering the most prestigious fine jewelries and their stories? Are you thinking to furthering your career in luxury retail?

A rare opportunity has arisen for a sales, service and clientelling focused individual to join our Client Care Center team in Sydney CBD on full time basis.

As a Client Care Advisor, you will:

Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.

Strive to overachieve your monthly sales plan and service level targets, continuously to exceed our client’s expectation.

Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services and other general inquires.

Have a strong ability to develop cross-functional relationships in fast-paced environment, closely collaborate with other Client Care Advisors, Distribution Center team, eCommerce team and Client Advisors from stores.

Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.

Proactively to recruit new clients to the brand by discovering your client’s profile and cover any penitential business opportunities.

Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.

To be successful in this role, you will:

Have sales and service centric experiencein retail, hospitality, call center or multimodal (telephone, live chat and email) environment.

Be methodical, efficient and able to multi-task with solid organizational and time-management skills.

Be proactive and able to show initiative to think outside the box and develop innovative solutions.

Have flexible working availability, including evenings and weekends.

Why Tiffany?

Generous salary package, employee merchandise benefits and many more

Great learning and development opportunities

Join the largest luxury conglomerate in the world: LVMH!

Collaborative work environment in our luxury offices in the heart of Sydney.