Client Care Advisor | Full-Time | Sydney

Tiffany & Co; Sydney; On-site; AUD 52,000 - 76,000; Full time

Benefits offered by this job

Salary package

Merchandise benefits

Learning opportunities

LVMH group affiliation

Sydney office environment

Job summary

Tiffany & Co. in Sydney CBD invites a Client Care Advisor to deliver luxury online and in-store experiences across phone, live chat, email, and in-store consultations. You will nurture client relationships, drive service excellence, and support multi-channel sales while maintaining brand standards.

Ideal candidates have retail or hospitality experience, strong communication, and a proactive approach to networking with clients. Evening and weekend availability is preferred to meet client needs.

Qualifications

• Experience in sales and service within retail, hospitality, call center or multimodal environments.
• Strong communication and interpersonal skills to engage luxury clients.
• Ability to manage multiple channels and maintain brand standards.

Responsibilities

• Deliver Tiffany & Co. experience across phone, messaging, live chat, email and in-store consultations.
• Strive to exceed monthly sales and service targets while satisfying client needs.
• Manage client needs across Retail stores, eCommerce, and Customer Service.
• Develop client relationships and loyalty to drive repurchase and high-end collections.

Skills

Multichannel support

Customer service

Sales experience

Communication skills

Job description

Description

The Blue Box.

Tiffany & Co. have defined luxury-style, the exemplary innovators renowned for the world’s most exquisite designs.

From our designs to our people, we dare to push the boundaries of what is possible – what in our imaginations could possibly exist within the Blue Box? It's this ingenuity and creativity that has made Tiffany & Co. the world’s most recognizable luxury brand.

Are you passionate about delivering luxury digital client experiences? Do you enjoy discovering the most prestigious fine jewelries and their stories? Are you thinking to furthering your career in luxury retail?

A rare opportunity has arisen for a sales, service and clientelling focused individual to join our Client Care Center team in Sydney CBD on full time basis.

As a Client Care Advisor, you will:

• Ensure the Tiffany & Co. experience is delivered to every online and retail client, via phone, messaging, live chat, email, and extending to virtual and in-store consultations.
• Strive to overachieve your monthly sales plan and service level targets, continuously to exceed our client’s expectation.
• Take ownership to manage diverse client needs for multiple channels, including Retail stores, eCommerce, and Customer Service departments, including new sales, after-sales support, product care, customer services and other general inquires.
• Have a strong ability to develop cross-functional relationships in fast-paced environment, closely collaborate with other Client Care Advisors, Distribution Center team, eCommerce team and Client Advisors from stores.
• Create loyalty to the Tiffany brand through consistently high communication quality, as measured by voice of customer.
• Proactively to recruit new clients to the brand by discovering your client’s profile and cover any penitential business opportunities.
• Consistently develop your client Book, outreach to local clients to elevate the relationship to drive repurchase and high-end collections.

To be successful in this role, you will:

• Have sales and service centric experiencein retail, hospitality, call center or multimodal (telephone, live chat and email) environment.
• Be methodical, efficient and able to multi-task with solid organizational and time-management skills.
• Be proactive and able to show initiative to think outside the box and develop innovative solutions.
• Have flexible working availability, including evenings and weekends.

Why Tiffany?

• Generous salary package, employee merchandise benefits and many more
• Great learning and development opportunities
• Join the largest luxury conglomerate in the world: LVMH!
• Collaborative work environment in our luxury offices in the heart of Sydney.

This is just the beginning!