Client Advisor

PRADA; Sydney; On-site; AUD 45,000 - 65,000; Full time

Job summary

Prada Sydney Airport seeks an experienced Client Advisor for our luxury boutique. You will engage clients, build relationships, and reflect Prada's DNA in every interaction.

The role requires sales experience in luxury retail, exceptional communication, and a passion for fashion. You will work a 38-hour weekly rotating roster across early to late hours.

Qualifications

• Experience in client relationships and building a client base.
• Exceptional communication and service skills in luxury retail.

Responsibilities

• You will be client-centric, building relationships with new clients whilst continuing to strengthen the existing database
• You will manage all client expectations and uphold Prada's professional standards
• You will ensure store operations, stock, VM and reporting are fulfilled on time
• You will upskill on product and brand knowledge and train peers

Skills

Luxury sales

Client relationships

Product knowledge

Team collaboration

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Prada is looking for an experienced Full Time Client Advisor to join our boutique at Sydney Airport. You will be customer focused, with a positive “can-do” attitude and an absolute love for retail.

Please note - Prada Sydney Airport trades from 6am to 9pm, 7 days a week - you must be able to work on a Full Time, 38-hour per week rotating roster across these hours.

As a Client Advisor:

• You will be client-centric, building relationships with new clients whilst continuing to strengthen the existing database
• You will manage all client expectations and always uphold a genuine yet professional attitude that reflects the DNA of the PRADA group
• You will work with the team to ensure store operational activities, including back of house, stock, VM or reporting are fulfilled on time
• You will take a proactive approach in upskilling yourself on product and brand knowledge, and work with your team to ensure they receive the best training and development to represent the brand
• You have previous sales experience within a retail environment – preferably high end or luxury.
• You have excellent communication skills and can confidently communicate with all clients
• You enjoy having a sales focused mindset and like to be creative in your approach to attract clients
• You have a can-do attitude with everything that you do, always thinking one step ahead, and inspire your team to do so too
• You contribute to a supportive team culture, and like to collaborate with your peers
• You have a genuine interest in the brand, a keen eye for fashion, trends and competitor knowledge

At Prada, the customer experience is at the heart of everything we do!

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.