Client Advisor

PRADA; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Job summary

PRADA Melbourne boutiques are seeking exceptional full-time Client Advisors. You will be client-centric, building relationships with new clients while strengthening the existing database and upholding the brand DNA in all interactions.

Join a creative, international environment where product knowledge, a sales-focused mindset, and excellent communication drive customer experiences. Prior experience in luxury retail is highly valued.

Qualifications

• Experience in a luxury or high-end retail environment.
• Strong communication and relationship-building skills.
• Sales-focused mindset with creativity in approach.

Responsibilities

• Build relationships with new clients and strengthen existing database.
• Manage client expectations with a professional, brand-reflective attitude.
• Assist with store operations and daily activities.
• Upskill on product knowledge and trends to engage clients.
• Contribute to a collaborative, customer-centric team environment.

Skills

High-end retail experience

Customer service

Excellent communication

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

The PRADA Group is a global fashion powerhouse, helmed by one of the most iconic designers of the modern age. We have 10 stores across Australia and New Zealand, 8 Prada & 2 Miu Miu, which focus on creating an exceptional customer experience for all customers that walk through our doors.

Our PRADA boutiques in Melbourne are looking for exceptional new talent to join the team as a full time Client Advisors.

As a Client Advisor, you will:

be client-centric, building relationships with new clients whilst continuing to strengthen the existing database

manage all client expectations and always uphold a genuine yet professional attitude that reflects the DNA of the PRADA group

assist with any store operational activities

take a proactive approach in upskilling yourself on product knowledge

have previous experience within a high end or luxury retail environment

have excellent communication skills and can confidently communicate with all clients

have a sales focused mindset and like to be creative in your approach to attract clients

have a can-do attitude with everything that you do

contribute to a supportive team culture, and like to collaborate with your peers

have a genuine interest in the brand, a keen eye for fashion, trends and competitor knowledge

At PRADA, the customer experience is at the heart of everything we do!

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.

Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.