Client Acquisition Manager

Fusion Markets; City of Stonnington; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Quarterly volunteer days

Work from Anywhere Weeks

Extra annual leave

Parental leave

Annual health check

Psychology sessions

Learning budget

Office library

Quarterly team events

Office vibe perks

Job summary

A dynamic trading company based in Stonnington is looking for a Sales Support Specialist. You will guide clients through onboarding, provide tailored support, and collaborate with various teams to enhance client experiences. The ideal candidate has prior sales experience, exceptional communication skills, and a keen interest in financial markets. This role offers hybrid work options, flexible hours, and a comprehensive benefits package including volunteer days and personal development budgets.

Qualifications

• Prior experience in a sales or client-facing role.
• Strong attention to detail and time management skills.
• Confident communicator who enjoys engaging with diverse backgrounds.
• Interest in financial markets and willingness to learn.

Responsibilities

• Guide clients through onboarding and activation.
• Support sales and partner teams with lead generation.
• Collaborate with Head of Sales on growth initiatives.
• Build strong relationships with clients.
• Work cross-functionally to enhance client experience.

Skills

Sales experience

Client engagement

Time management

Communication skills

Interest in financial markets

Additional language skills

Job description

This role is about turning curious leads into confident traders and making sure their first experience with Fusion Markets is a great one. You'll be talking to people from all over the world, helping them get started, stay active, and feel supported. If you're someone who loves a good chat, enjoys hitting goals, and doesn’t mind a bit of friendly competition, you’ll fit right in.

A bit about us.

With headquarters in Australia, Fusion first opened its doors to clients worldwide in 2019. Since then, we’ve expanded globally, at an exponential rate (growing by triple digits each year!), and now have clients in over 160 countries trading $300 billion+ of volume on our trading platforms every month. At Fusion, we have big dreams, know-how, and a high bar for the talent we want to get there. Yes, finance can be serious, but we try not to take ourselves too seriously! Based in South Yarra (Goldfields House) our office offers 6-star amenities like two commercial grade coffee machines, sparkling water taps, end of trip facilitates, pool table and a huge renovation this year to double the amount of space for our rockstar team. At Fusion, we care deeply about our clients, our craft, and the people behind it all!

What you will own

You’re curious, quick on your feet, and not afraid to pick up the phone or dive into a new challenge. You bring energy, initiative, and a knack for making things happen, without needing to be asked twice. Reporting to the Head of Sales, you will be responsible for:

• Working inbound and outbound leads across global markets, guiding clients through onboarding, activation, and funding.
• Supporting sales and partner teams with lead generation, account management, and client engagement.
• Collaborating with the Head of Sales on growth initiatives and ensure compliance with all internal and regulatory standards.
• Building strong relationships with clients and provide tailored support where needed.
• Working cross-functionally with Customer Service, Risk, Operations, Marketing, and Finance to enhance the overall client experience.

What we are looking for.

• Prior experience in a sales or client-facing role, preferably in a fast-paced or high-growth environment.
• Strong attention to detail and time management skills with the ability to manage multiple client relationships and competing priorities.
• Confident communicator who enjoys engaging with people from diverse backgrounds and building lasting relationships.
• Interest in financial markets and trading, with a willingness to learn and grow in the space.
• Additional language skills (e.g. Mandarin, Spanish, Vietnamese, Italian, German) are desirable but not required.

A bit about life with us…

We give you more time for what matters.

• Quarterly volunteer days: Give back to causes you care about.
• Work from Anywhere Weeks: Spend up to 2 weeks per year working remotely from anywhere in the world.
• Extra annual leave: To say thanks for your loyalty, each year you’re with us, you’ll receive an additional day of leave.
• Parental leave: 10 weeks for primary carer, 2 weeks for secondary carer.
• Hybrid & flexible hours: Start early, finish early. Simple. We also allow you to work from home one day a week, except for Mon & Fri (that’s when the magic happens in office).

We invest in your growth and wellbeing.

• Annual health check at Everlab: Gain access to a world-class wellness and longevity clinic for in-depth health checks and support.
• 3 psychology sessions per year on us. Your mental health matters.
• $1,000 annual learning budget. Use it on any professional development or training that inspires you.
• Unlimited office library…Love reading? Our office library has an unlimited book budget. You want it, we’ll get it.

We foster a culture you’ll actually enjoy.

• Quarterly team events: we love a good party. Whether that's at some of Melbourne's best restaurants, a go-kart track or painting classes.
• Office vibe perks: think pool table competitions, morning teas, and fortnightly Friday drinks.

Fusion Markets is an equal opportunity employer. All applications will be treated with the strictest of confidentiality and only successful candidates will be contacted for interview.