Cleo Host

Hyde Hotels; City of Melbourne; On-site; AUD 52,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

ALL Heartists program

Career growth

Inclusive environment

Job summary

Hyde Melbourne Place is seeking a Host at Cleo to deliver memorable experiences through warm hospitality and attentive service. You will greet guests, stay informed on menus and promotions, and support the service team to ensure a smooth guest journey.

Ideal candidates bring luxury hospitality experience, superb communication, and calm, professional conduct in a busy environment. Evening, weekend, and holiday availability is preferred.

Qualifications

• Experience as a host/hostess in a luxury or lifestyle setting.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Warmly welcome and farewell all guests with genuine hospitality.
• Maintain a well-organised host station and liaise with the service team.
• Anticipate guest needs and respond to inquiries or special requests.
• Assist the floor team in service and enquiries.
• Keep knowledge of menus, daily specials, and promotions to answer queries confidently.

Skills

Excellent communication

Warm approachable manner

Multitasking under pressure

SevenRooms experience

Tools

POS systems

Job description

Welcome to Cleo - the rooftop destination at Hyde Melbourne Place where we bring old-world cooking techniques to life with Mediterranean-inspired food and beverage menu.

Hyde Melbourne Place is not your typical hotel - it’s a lifestyle destination where music, art, culture and hospitality collide. Designed for those who live boldly and seek experiences beyond the ordinary. Located in the heart of Melbourne’s CBD, Hyde Melbourne Place combines lifestyle accommodation with unexpected moments of connection whether you're a guest or a team member. Hyde is a place to feel inspired, celebrated, and part of something truly unique.

As a Host at Cleo, you will play an integral role in delivering memorable experiences through warm, intuitive hospitality and exceptional service. Bringing energy, professionalism and genuine connection to every guest interaction, you’ll help create the vibrant atmosphere that defines the Cleo experience

Job Description

Key Responsibilities

• Warmly welcome and farewell all guests with genuine hospitality
• Maintain a well-organised and efficient host station, ensuring smooth communication with the service team.
• Anticipate guest needs and respond promptly to inquiries or special requests.
• Assist the floor team in service and enquiries
• Keep an up-to-date knowledge of menus, daily specials, and promotions to answer guest queries confidently

About You

• Previous experience as a host/hostess in a luxury or lifestyle establishment
• Excellent communication and interpersonal skills with a warm and approachable manner
• Strong organisational skills and the ability to multitask under pressure.
• Confident in using SevenRooms and POS systems (preferred)
• Ability to remain calm, professional, and engaging in a fast-paced environment.
• Flexible availability to work evenings, weekends, and public holidays.

What We Offer

• Take advantage of being part of Ennismore and get generous discounts when visiting our bars and restaurants as well as booking hotel rooms all over the world;
• Access to Accor's ALL Heartists program, offering exclusive discounts, offers, and experiences at Accor hotels and partner locations;
• Benefit from great offers from our numerous cooperation partners;
• Join a team that values development and career growth opportunities
• At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.