Cleaning Services Officer

Department of Education; Griffith; Hybrid; AUD 103,000 - 114,000; Full time

Benefits offered by this job

Competitive salary

Salary sacrifice

Superannuation contribution

Annual leave loading

Flex Leave

Career mobility

Job summary

NSW Department of Education is seeking a proactive contract management professional to support the delivery and oversight of cleaning services across NSW government offices and schools. Based in Griffith with flexible working arrangements, you will monitor performance, manage issues and build strong contractor and stakeholder relationships.

You will need experience in contract management, strong communication, and a valid licence, with readiness to travel regionally and compliance with

Qualifications

• Relevant experience in contract management, contractor monitoring, facilities management or a similar operational environment.
• Strong communication and stakeholder skills.
• Current and valid driver’s licence.
• Current Working with Children Check clearance for paid employment.
• Willingness to travel across the assigned region.

Responsibilities

• Monitor contract performance by tracking service issues and complaints.
• Identify solutions to operational issues and support timely resolution.
• Coordinate site inspections and prepare inspection materials.
• Support contract compliance by maintaining records and preparing reports.
• Build stakeholder relationships to resolve operational challenges and ensure consistent service delivery.
• Promote safe, quality outcomes in line with policies and WHS requirements.

Skills

Contract management

Contractor monitoring

Facilities management

Compliance

Tools

Microsoft Office

Job description

Select how often (in days) to receive an alert:

Join our team supporting the delivery and oversight of Whole-of-Government cleaning contracts across NSW government agency offices and schools.

This is an opportunity to contribute to effective contract management, monitor service delivery and build strong relationships with contractors and government stakeholders.

• Temporary, full-time opportunity until 2 July 2027
• The role’s headquarter location is Griffith with flexible working arrangements available
• Regular travel across Riverina Murray sites, with occasional overnight stays as operationally required
• Salary ranges from $102,936 to $113,579 p.a. plus super and annual leave loading

We encourage candidates interested in current and future opportunities across Southern NSW to apply. We are looking to build a talent pool for future vacancies in the Illawarra (Warilla and Wollongong), Riverina Murray (Albury, Deniliquin, Griffith and Wagga Wagga), Queanbeyan and Batemans Bay areas.

About the role

Your work will contribute to safe, clean and well-maintained environments for NSW government employees, school communities and the public. You’ll have the opportunity to build relationships across a diverse regional network and take ownership of operational challenges and help maintain high standards of service delivery.

Working with NSW government agency clients, schools and cleaning contractors, you will:

• Monitor contract performance by tracking service issues and complaints through the contract management system.
• Identify solutions to operational issues and support timely resolution to maintain service quality.
• Coordinate site inspections, prepare inspection materials
• Support contract compliance by maintaining accurate records, monitoring performance data and preparing reports.
• Build stakeholder relationships to resolve operational challenges and support consistent service delivery.
• Promote safe, quality outcomes in line with departmental policies, procedures and work health and safety requirements.

About you

You’re a proactive, resilient and organised professional who enjoys solving problems, building relationships and supporting effective contract management. You’ll bring:

• Relevant experience in contract management, contractor monitoring, facilities management, compliance or a similar operational environment.
• Strong communication and stakeholder skills, with the ability to manage complaints, build client relationships and work collaboratively.
• Sound judgement and initiative, with the confidence to work autonomously, resolve issues and make informed decisions.
• Excellent organisation and time management, with strong attention to detail and the ability to manage competing priorities.
• Proficiency in Microsoft Office applications (Word and Excel).
• Flexibility to travel across a regional area and engage with local offices, contractors and communities.
• Current and valid driver’s licence and willingness to travel across the assigned region.
• Current and valid Working with Children Check clearance for paid employment.
• Competitive salary, salary sacrificing, employer’s contribution to superannuation and annual leave loading
• Flex Leave entitlements, generous holidays & leave conditions
• Opportunities for advancement and mobility across the Department to support your career growth

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.

This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.

Candidates must have Australian work rights (citizens, permanent residents, New Zealand citizens or a valid work visa). Ongoing (permanent) roles are open to Australian citizens and permanent residents and New Zealand citizens, while temporary roles welcome applicants with a visa.

We welcome applications from people of all backgrounds, including but not limited to Aboriginal and/or Torres Strait Islander people, people of any age or gender, people from culturally and linguistically diverse groups and/or from the LGBTQIA+ community, veterans, refugees, people with disability, people with sensory differences, and neurodiverse people. If we can make some adjustments to our recruitment/interview process to better help you shine, please reach out to the contact person for this recruitment, details listed above. For more information, visit the NSW Department of Education’s Diversity, equity and inclusion webpage .

A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.