Cleaning Service Manager

Clear Wash Pty Ltd; Ryde; On-site; AUD 80,000 - 90,000; Full time

Job summary

Clearwash Pty Ltd is a growing commercial cleaning company operating across Sydney, delivering reliable cleaning services to offices, retail premises, medical facilities and commercial buildings. We are seeking an experienced Cleaning Service Manager to oversee operations across multiple client sites.

The role focuses on planning, coordinating and supervising cleaning teams, maintaining quality standards, managing budgets and ensuring WHS compliance.

Qualifications

• AQF Diploma or higher or 3+ years relevant management experience in commercial cleaning or facilities management.
• Proven leadership and staff management experience.
• Excellent organisational, communication and customer service skills.
• Strong knowledge of commercial cleaning operations and quality assurance.
• Solid understanding of Work Health and Safety legislation and compliance.

Responsibilities

• Promote and sell cleaning services by building relationships with clients and responding to service enquiries.
• Plan and coordinate day-to-day commercial cleaning operations across multiple client sites.
• Recruit, train, supervise and appraise cleaning staff and supervisors.
• Manage procurement of cleaning chemicals, consumables and equipment and liaise with suppliers.
• Develop and review service procedures and cleaning programs to improve quality.
• Monitor budgets, labour costs and consumables to ensure cost control.
• Ensure WHS, safety, environmental regulations, and company policies are followed.
• Investigate and resolve client inquiries and complaints while maintaining relationships.
• Support Directors in business improvements and contract expansions.

Skills

Leadership

Staff management

Organisational skills

Communication skills

Customer service

Quality assurance

WH&S knowledge

Education

AQF Diploma or higher

3+ years management experience

Job description

Job Type: Permanent position | Full time position

Job Description
About the Company Clearwash Pty Ltd is a growing commercial cleaning company providing professional cleaning services to offices, retail premises, medical facilities and commercial buildings throughout Sydney. We are committed to delivering reliable, high-quality cleaning services while maintaining excellent customer relationships and industry best practices. We are seeking an experienced and motivated Cleaning Service Manager to oversee our commercial cleaning operations and ensure the efficient delivery of services across multiple client sites.

Key Duties and Responsibilities

• Promoting and selling Clearwash's commercial cleaning services by building and maintaining strong relationships with existing and prospective clients and responding to service enquiries.
• Planning, organising and coordinating day-to-day commercial cleaning operations, including staff allocations, cleaning schedules, equipment requirements and service delivery across multiple client sites and cleaning contracts.
• Controlling the recruitment, induction, training, supervision and performance management of cleaning supervisors and cleaning staff to ensure quality service delivery.
• Planning, sourcing, purchasing and managing cleaning chemicals, consumables and equipment and liaise with suppliers to ensure adequate stock levels and cost-effective procurement.
• Developing, implementing and reviewing customer service procedures, operational policies and cleaning programs to continuously improve service quality and client satisfaction.
• Establishing, implementing, monitoring and reviewing cleaning service standards, performance benchmarks and quality assurance measures, including site inspections and client feedback, to ensure contractual and company standards are consistently achieved.
• Maintaining operational and financial records, preparing and managing operational budgets, monitoring labour costs, equipment expenditure and consumable usage, and implementing cost-control measures to ensure services are delivered within approved budgets.
• Ensuring compliance with Work Health and Safety (WHS), chemical handling requirements, environmental regulations, infection control standards and other relevant legislation, company policies and industry standards.

• Managing operational standards, including site security procedures, key management, housekeeping practices, equipment maintenance and quality assurance across all client sites.
• Investigating and resolving customer enquiries, grievances or complaints and service issues promptly while maintaining strong ongoing client relationships.
• Assisting the Directors in implementing business improvement initiatives and identifying opportunities to expand cleaning service contracts.

Essential Requirements

• A relevant AQF Diploma or higher qualification (or overseas equivalent), or at least 3 years of relevant management experience in commercial cleaning, facilities management or a closely related service industry.
• Demonstrated leadership and staff management experience.
• Excellent organisational, communication and customer service skills.
• Strong knowledge of commercial cleaning operations and quality assurance.
• Sound understanding of Work Health and Safety legislation and compliance requirements.

• A current Australian Driver Licence.

Salary AUD $80,000 - $90,000 per annum plus superannuation, depending on qualifications and experience.